About Company
Ngororero Hill Hotel is a cherished establishment nestled in the heart of Ngororero, Western Province, Rwanda. For years, we have been a cornerstone of local hospitality, providing comfortable accommodation, delicious meals, and a warm, welcoming atmosphere to both residents and visitors exploring the beauty of Rwanda. Our commitment extends beyond just service; we are deeply integrated into the community, sourcing local ingredients, employing local talent, and contributing to the vibrant spirit of Ngororero. We pride ourselves on creating memorable experiences for our guests, driven by a team that values excellence, teamwork, and genuine care. At Ngororero Hill Hotel, every team member plays a crucial role in upholding our reputation as a home away from home, ensuring every guest leaves with a smile and a desire to return.
Job Description
Are you passionate about providing exceptional service with a friendly smile? Do you thrive in a dynamic environment where no two days are the same, and your efforts directly contribute to guest satisfaction? Ngororero Hill Hotel is seeking an enthusiastic and dedicated Waitress to join our vibrant restaurant team. This role offers flexible scheduling, making it an ideal opportunity for individuals who require adaptability in their work-life balance while still desiring a stable and rewarding career. As a Waitress, you will be the face of our restaurant, ensuring every guest enjoys a seamless and delightful dining experience from the moment they walk through our doors until they depart. Your responsibilities will include greeting guests warmly, presenting menus, taking accurate orders, serving food and beverages efficiently, and maintaining a clean and inviting dining area. We are looking for someone who is not only skilled in service but also embodies our hotel’s spirit of warmth, professionalism, and community engagement. You will play a vital role in creating a positive and welcoming atmosphere for all our patrons, handling inquiries, processing payments, and collaborating with kitchen staff to ensure timely and accurate order delivery. If you are a team player with a positive attitude and a desire to grow within the hospitality sector, we encourage you to apply. This position is a fantastic opportunity to become an integral part of a local landmark and help shape the dining experience for our esteemed guests, contributing to our reputation as a premier dining destination in Ngororero. We value initiative, a proactive approach to guest needs, and a commitment to maintaining the highest standards of hygiene and service.
Key Responsibilities
- Warmly greet and seat guests upon their arrival.
- Present menus, answer questions about menu items, and make recommendations.
- Take accurate food and beverage orders using our POS system.
- Serve food and beverages promptly and professionally.
- Monitor dining area to ensure guest satisfaction and respond to any additional needs.
- Clear tables, reset dining areas, and maintain cleanliness throughout service.
- Process payments efficiently and accurately.
- Collaborate with kitchen and bar staff to ensure smooth service flow.
- Handle guest inquiries and resolve any service issues politely and effectively.
- Adhere to all health and safety regulations, including food hygiene standards.
- Assist with setting up and breaking down dining areas for events or daily service.
Required Skills
- Excellent customer service and communication skills
- Ability to work effectively in a fast-paced environment
- Strong attention to detail and organizational skills
- Basic numeracy for handling payments and orders
- Ability to stand and walk for extended periods
- A positive attitude and a strong work ethic
- Flexibility to work varying shifts, including evenings, weekends, and holidays
Preferred Qualifications
- Previous experience in a restaurant or hospitality setting
- Knowledge of local Rwandan cuisine and beverages
- Proficiency in Kinyarwanda and English (French is a plus)
- Experience with point-of-sale (POS) systems
- Demonstrated ability to work well in a team environment
Perks & Benefits
- Flexible working hours to support work-life balance
- Competitive hourly wage with opportunities for tips
- Complimentary staff meals during shifts
- Ongoing training and professional development opportunities
- A supportive and friendly team environment
- Opportunity to be part of a well-respected local establishment
- Engagement with diverse local and international guests
How to Apply
To apply for this exciting opportunity, please click on the application link below. Submit your detailed CV and a cover letter outlining your experience and why you are a perfect fit for Ngororero Hill Hotel. We look forward to hearing from you!