About Company
Millennium bim (Banco Internacional de Moçambique) is a leading financial institution in Mozambique, committed to fostering economic growth and providing exceptional banking services to individuals and businesses across the nation. With a vast network of branches and a dedicated team, we pride ourselves on our customer-centric approach, innovative solutions, and strong community engagement. We believe in empowering our employees and creating an inclusive environment where talent can thrive. Joining Millennium bim means becoming part of a prestigious organization that values integrity, teamwork, and continuous improvement, making a tangible difference in the lives of Mozambicans.
Job Description
Are you a naturally warm and welcoming individual with a passion for creating positive first impressions? Millennium bim in Maganja da Costa is seeking an enthusiastic and customer-focused Customer Greeter to join our vibrant team. This pivotal role is perfect for someone who enjoys engaging with people, providing helpful assistance, and contributing to an exceptional banking experience. As a Customer Greeter, you will be the face of our branch, responsible for warmly welcoming all clients, understanding their immediate needs, and efficiently directing them to the appropriate service areas or personnel. You will play a crucial role in managing client flow, ensuring a comfortable waiting environment, and proactively addressing basic inquiries. This position offers flexible scheduling options, making it ideal for individuals seeking to balance work with other commitments while gaining valuable experience in the financial sector. If you possess excellent interpersonal skills, a proactive attitude, and a genuine desire to serve our community, we encourage you to apply and help us maintain our reputation for outstanding customer service.
Key Responsibilities
- Warmly welcome all clients and visitors entering the branch with a friendly and professional demeanor.
- Act as the primary point of contact for initial client inquiries, providing clear and concise information.
- Efficiently direct clients to the correct service counters, banking advisors, or self-service channels.
- Manage client queues and waiting areas to ensure an orderly and pleasant environment.
- Proactively identify clients who may need special assistance or have urgent requirements.
- Maintain a comprehensive understanding of basic bank services and procedures to answer common questions.
- Assist clients with basic digital banking inquiries, guiding them through mobile app or ATM usage.
- Provide information on current promotions and services available at Millennium bim.
- Contribute to a positive team environment by supporting colleagues and upholding company values.
- Observe and report any unusual activities or security concerns to branch management.
Required Skills
- Exceptional interpersonal and communication skills (verbal and non-verbal).
- Proficiency in Portuguese (written and spoken) is mandatory.
- A genuine passion for customer service and client satisfaction.
- Ability to maintain a professional and welcoming attitude at all times.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- Adaptability to flexible work schedules, including varying shifts and days.
- Basic computer literacy and comfort with digital tools.
Preferred Qualifications
- Previous experience in a customer-facing role, preferably in banking, retail, or hospitality.
- Familiarity with banking services and products.
- Knowledge of local customs and community dynamics in Maganja da Costa.
Perks & Benefits
- Competitive hourly/monthly salary with performance incentives.
- Opportunity to work with a leading financial institution in Mozambique.
- Flexible working hours to support work-life balance.
- Professional development and training opportunities.
- A supportive and inclusive work environment.
- Contribution to the economic development of Maganja da Costa.
- Employee wellness programs.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your CV is up-to-date and highlights your customer service experience and availability for flexible schedules. We thank all applicants for their interest, however, only those selected for an interview will be contacted. Encourage applicants to click on the link below to apply for the job.