About Company
Thabana ea Litsweu Lodge is a tranquil retreat nestled in the heart of Ha Foso, Maseru, offering guests a serene escape with exceptional service and traditional Basotho hospitality. We pride ourselves on creating memorable experiences for every visitor, whether they are here for business or leisure. Our lodge blends modern comforts with the rich cultural heritage of Lesotho, providing a warm and welcoming atmosphere. We believe our strength lies in our dedicated team, whose passion for service ensures our guests feel valued and at home. Join our family and contribute to a legacy of unparalleled hospitality and guest satisfaction.
Job Description
Are you passionate about delivering outstanding guest experiences? Thabana ea Litsweu Lodge is seeking enthusiastic and dedicated Hotel Staff to join our vibrant team in Ha Foso, Maseru. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are committed to upholding the highest standards of service. As Hotel Staff, you will be a crucial part of our operations, supporting various departments to ensure the smooth running of the lodge and the utmost satisfaction of our guests. Your day-to-day could involve anything from welcoming guests with a warm smile at the front desk, assisting with check-ins and check-outs, and handling inquiries, to ensuring our rooms are impeccably clean and comfortable as part of the housekeeping team. You might also lend a hand in our dining areas, setting up for meals, serving guests, or assisting in the kitchen. Flexibility and a can-do attitude are key, as you will be expected to adapt to different roles and needs within the lodge. We are looking for individuals who take pride in their work, pay close attention to detail, and possess excellent interpersonal skills. If you are a team player eager to grow within the hospitality sector and contribute to a positive, welcoming environment, we encourage you to apply. This role is perfect for those who are eager to learn, take initiative, and make a tangible difference in our guests’ stays, ensuring every visit to Thabana ea Litsweu Lodge is memorable and enjoyable. Full training will be provided to ensure you are confident and capable in all aspects of your role, setting you up for a rewarding career path with us in the heart of Lesotho’s thriving hospitality industry.
Key Responsibilities
- Greet guests warmly and assist with check-in/check-out procedures as needed, ensuring a seamless arrival and departure experience.
- Maintain cleanliness and tidiness of guest rooms, common areas, and facilities to the highest lodge standards.
- Assist with food and beverage service, including setting tables, taking orders, serving meals, and clearing dishes.
- Respond promptly and courteously to guest inquiries and requests, providing helpful information and resolving issues effectively.
- Support laundry operations, ensuring linens, towels, and uniforms are clean, pressed, and readily available.
- Assist with basic maintenance tasks or promptly report any facility issues to the appropriate department for resolution.
- Collaborate effectively with team members across different departments to ensure seamless operations and a cohesive guest experience.
Required Skills
- Excellent verbal communication skills in English and Sesotho.
- Strong customer service orientation with a friendly and approachable demeanor.
- Ability to work effectively both independently and as part of a diverse team.
- High level of reliability, punctuality, and a strong work ethic.
- Attention to detail and a commitment to maintaining high standards of cleanliness and service.
- Physical stamina to stand, walk, lift, and carry items as required in a hospitality environment.
Preferred Qualifications
- Previous experience in a hotel, lodge, guesthouse, or similar hospitality setting (6 months or more).
- Knowledge of basic hygiene, safety, and security standards within the hospitality industry.
- Flexibility to work various shifts, including weekends and public holidays.
- A diploma or certificate in Hospitality Management or a related field.
Perks & Benefits
- Competitive monthly salary commensurate with experience.
- Opportunities for professional development and continuous training.
- Delicious staff meals provided during working shifts.
- A supportive, inclusive, and welcoming team environment.
- Potential for career growth and advancement within the lodge.
- Contribution to a highly respected local establishment known for its authentic hospitality.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your resume highlights any relevant experience, your skills, and your passion for delivering exceptional hospitality. We look forward to reviewing your application and potentially welcoming you to the Thabana ea Litsweu Lodge family!