About Company
Shoprite is Africa’s largest food retailer, committed to providing quality products and services at the lowest prices to communities across the continent. With a strong presence in Mozambique, including our bustling Shoprite Tete store, we are dedicated to fostering a welcoming and efficient shopping environment. Our success is built on a foundation of customer satisfaction, operational excellence, and empowering our employees to grow and thrive within a dynamic retail landscape. We believe in creating opportunities, supporting local economies, and being an integral part of the communities we serve. Joining Shoprite means becoming part of a diverse team that values collaboration, innovation, and a shared passion for delivering exceptional experiences to every customer, every day.
Job Description
Are you a friendly, enthusiastic, and customer-focused individual eager to kickstart your career in a vibrant retail environment? Shoprite Tete is looking for a dedicated and energetic Mall Info Desk Aide to join our team. This entry-level position is perfect for someone with a natural knack for helping people, a positive attitude, and a desire to learn and grow within the retail sector. As the first point of contact for many of our valued customers, you will play a crucial role in shaping their overall shopping experience. You will be the face of our information hub, providing essential assistance, guidance, and a warm welcome to everyone who visits our store within the Tete Shopping Center. This role requires excellent interpersonal skills, a proactive approach to problem-solving, and the ability to remain calm and helpful even during peak periods. If you are passionate about customer service and ready to make a tangible difference in a fast-paced retail setting, we encourage you to apply. We offer comprehensive training and a supportive team environment where you can develop valuable professional skills and build a rewarding career.
Key Responsibilities
- Greet all customers with a warm, friendly, and professional demeanor, ensuring a positive first impression.
- Provide accurate and up-to-date information regarding store layouts, product locations, promotions, and available services.
- Assist customers with general inquiries, direct them to specific departments or staff members, and offer solutions to their queries.
- Handle customer complaints or issues with empathy and efficiency, escalating complex matters to management when necessary.
- Maintain a thorough knowledge of all current store activities, events, and special offerings.
- Assist with basic administrative tasks, such as managing lost and found items, and processing customer feedback forms.
- Ensure the info desk area is clean, organized, and well-stocked with relevant promotional materials and information.
- Operate basic office equipment and computer systems for data entry and information retrieval.
- Collaborate effectively with other store departments and staff to ensure seamless customer service.
- Adhere to all company policies, procedures, and safety guidelines at all times.
Required Skills
- Excellent verbal communication skills in Portuguese and ideally local languages.
- Strong interpersonal skills with a natural ability to connect with people.
- Customer-centric mindset with a passion for helping others.
- Ability to remain calm, patient, and professional under pressure.
- Basic computer literacy (Microsoft Office, email, internet browsing).
- High level of enthusiasm, energy, and a positive, 'can-do' attitude.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Reliability and punctuality.
Preferred Qualifications
- Completion of Secondary School (Ensino Secundário).
- Previous experience in a customer service, retail, or hospitality role (even informal or volunteer experience).
- Familiarity with the Tete area and local community.
- Ability to speak multiple local languages (e.g., Sena, Nyungwe) in addition to Portuguese.
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive training and development programs.
- Opportunities for career advancement within Shoprite's extensive network.
- Supportive and inclusive work environment.
- Employee discounts on store products.
- Contribution to a dynamic and essential retail operation.
- Opportunity to develop valuable professional skills in customer service and retail operations.
How to Apply
To apply for this exciting Entry Level Mall Info Desk Aide position, please click on the application link below. Ensure your resume highlights any relevant customer service experience, even if informal, and showcases your passion for helping people. We look forward to reviewing your application and potentially welcoming you to the Shoprite Tete team!