About Company
The Coffee Shop, a cherished part of the Food & Allied Group, is more than just a place to grab a drink – it’s a vibrant community hub where quality coffee and delightful pastries meet exceptional service. Located in the heart of Vacoas-Phoenix at Phoenix Les Halles, we pride ourselves on crafting memorable experiences for our guests, one cup at a time. We believe in nurturing talent, fostering creativity, and building a team that shares our passion for coffee and hospitality. Join us and become part of a legacy of excellence and warmth, contributing to a brand that values its people and its customers equally. We are dedicated to sourcing premium ingredients, ensuring every product served is of the highest standard, and creating an atmosphere where both our team and our guests feel welcomed and appreciated.
Job Description
Are you a coffee enthusiast with a knack for creating perfect brews and an unwavering commitment to customer satisfaction? The Coffee Shop at Phoenix Les Halles is seeking a passionate and skilled Barista to join our dynamic and growing team. This is an exciting opportunity for someone who thrives in a fast-paced environment, loves interacting with people, and is dedicated to delivering consistent, high-quality coffee experiences. As a Barista, you will be the face of our brand, responsible for crafting a wide array of exquisite coffee and tea beverages, maintaining the cleanliness and efficiency of our coffee station, and ensuring every guest leaves with a smile. We are looking for an individual who embodies our values of quality, exceptional service, and community, and is eager to contribute to our friendly and welcoming atmosphere. If you have a deep understanding of coffee beans, brewing techniques, and enjoy bringing joy through your craft, we encourage you to apply and help us continue serving the best coffee in Vacoas-Phoenix. This role offers ample opportunities for personal and professional growth within a supportive environment where your passion for coffee can truly shine.
Key Responsibilities
- Prepare and serve a diverse menu of coffee, tea, and other beverages to exacting standards, ensuring consistency in taste, temperature, and presentation.
- Operate and maintain all coffee-making equipment, including espresso machines, grinders, and brewing devices, performing regular cleaning and preventative maintenance in accordance with health and safety guidelines.
- Engage with customers in a friendly, professional, and efficient manner, taking orders accurately, offering personalized recommendations, and fostering a welcoming atmosphere.
- Handle cash and card transactions using a Point-of-Sale (POS) system, ensuring accuracy, proper cash handling procedures, and daily reconciliation.
- Maintain a clean, organized, and inviting coffee station, preparation area, and seating area, adhering strictly to all food safety and hygiene regulations.
- Monitor and replenish coffee beans, milk, syrups, pastries, and other supplies, communicating inventory needs and stock levels to management promptly.
- Educate customers about our coffee offerings, including different blends, origins, flavour profiles, and various brewing methods.
- Collaborate effectively with team members to ensure smooth operations during peak hours, contribute to a positive work environment, and assist with other cafe duties as needed.
- Assist with basic food preparation and serving, such as pastries, sandwiches, and other menu items, ensuring quality and presentation standards are met.
- Resolve customer complaints or concerns with professionalism, empathy, and efficiency, escalating complex issues to management when necessary to ensure guest satisfaction.
Required Skills
- Minimum 1 year of experience as a Barista in a cafe or restaurant setting.
- Demonstrable knowledge of various coffee beans, brewing methods, and espresso machine operation.
- Excellent customer service and communication skills.
- Ability to work efficiently in a fast-paced environment.
- Strong attention to detail and ability to maintain high standards of quality and cleanliness.
- Basic math skills for handling cash and managing orders.
- Flexibility to work various shifts, including weekends and public holidays.
Preferred Qualifications
- A relevant certificate or diploma in hospitality or food & beverage services.
- Experience with latte art techniques.
- Knowledge of local Mauritian coffee preferences and blends.
- Ability to speak multiple languages (e.g., French, Creole) to better serve our diverse customer base.
Perks & Benefits
- Competitive salary and performance incentives.
- Comprehensive health and wellness benefits.
- Ongoing training and professional development opportunities in coffee artistry and customer service.
- Employee discounts on food and beverages.
- A supportive and dynamic team environment.
- Opportunities for career advancement within The Coffee Shop and the wider Food & Allied Group.
How to Apply
If you are passionate about coffee and dedicated to providing exceptional service, we invite you to take the next step in your career. Please click on the application link below to submit your detailed CV and a cover letter outlining your experience and why you are the perfect fit for The Coffee Shop team. We look forward to reviewing your application!