About Company
Changuu Private Island Resort offers an unparalleled luxury experience on the historic Changuu Island, also known as Prison Island, just a short boat ride from Stone Town, Zanzibar. Our resort is renowned for its breathtaking natural beauty, pristine beaches, and the iconic giant Aldabra tortoises that roam freely. We pride ourselves on delivering world-class hospitality, blending the island’s rich history with modern comforts and personalized service. Guests at Changuu Private Island Resort indulge in an exclusive sanctuary, where tranquility meets adventure, and every detail is curated to ensure an unforgettable stay. We are deeply committed to preserving the island’s unique ecosystem and heritage, while fostering a vibrant and supportive work environment for our dedicated team members who are passionate about creating memorable experiences for our global clientele.
Job Description
We are seeking a highly motivated and impeccably organized Front Desk Administrative Associate to join our esteemed team at Changuu Private Island Resort. This pivotal full-time role serves as the first point of contact for our discerning guests, setting the tone for their luxurious island escape. You will be responsible for providing exceptional administrative support and maintaining the highest standards of guest service, ensuring a seamless and welcoming experience from arrival to departure. Beyond typical front desk duties, this role requires a proactive approach to problem-solving, a keen eye for detail, and the ability to multitask effectively in a dynamic, high-end hospitality environment. You will be instrumental in managing reservations, coordinating with various resort departments, and handling guest inquiries with professionalism and charm. The ideal candidate will possess a genuine passion for hospitality, an unwavering commitment to excellence, and the ability to thrive in a picturesque yet demanding island setting. This is more than just a job; it’s an opportunity to contribute to a world-class resort’s reputation and play a vital role in delivering unforgettable memories for our guests.
Your day will involve a blend of administrative tasks and direct guest interaction, making every moment an opportunity to showcase your dedication to service. You will become an expert on the resort’s offerings, the island’s history, and local attractions, confidently providing recommendations and assistance. We are looking for an individual who is not only efficient but also possesses a warm, approachable demeanor, making every guest feel valued and attended to. If you are eager to grow your career in luxury hospitality and are ready to embrace the unique challenges and rewards of working on a private island resort, we encourage you to apply.
Key Responsibilities
- Greet and welcome guests warmly upon arrival and manage efficient check-in and check-out processes.
- Handle all incoming calls, emails, and resort correspondence with professionalism and promptness.
- Manage guest reservations, modifications, and cancellations accurately using resort management software.
- Provide comprehensive information about resort facilities, services, island history, and local attractions.
- Assist guests with inquiries, special requests, and resolve any concerns or complaints promptly and effectively.
- Process payments, manage cash handling, and ensure accurate billing procedures.
- Maintain an organized, clean, and welcoming front desk and lobby area.
- Coordinate closely with housekeeping, concierge, F&B, and other departments to ensure seamless guest services.
- Perform general administrative duties including filing, data entry, and preparing reports.
- Act as a brand ambassador for Changuu Private Island Resort, upholding our standards of luxury and service excellence.
Required Skills
- Proven experience in a customer service or administrative role, preferably within hospitality.
- Excellent verbal and written communication skills in English and Swahili.
- Strong organizational and multitasking abilities with exceptional attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Demonstrated problem-solving skills and a proactive attitude.
- A professional demeanor and appearance with a positive, 'can-do' attitude.
- Ability to handle confidential information with discretion.
Preferred Qualifications
- Diploma or degree in Hospitality Management, Business Administration, or a related field.
- Previous experience with hotel management software (e.g., Opera, Fidelio).
- Fluency in additional languages (e.g., French, German, Italian, Arabic).
- Experience working in a luxury hotel or resort setting.
Perks & Benefits
- Competitive salary package.
- Accommodation on the island.
- Daily meals during working hours.
- Comprehensive health insurance.
- Opportunities for professional development and career growth within a luxury brand.
- Working in a unique and stunning island environment.
- Employee discounts on resort services.
How to Apply
If you are passionate about delivering exceptional guest experiences and meet the qualifications for this role, we invite you to apply. Please click on the application link below to submit your application. We look forward to reviewing your credentials.