About Company
Movitel S.A. is a leading telecommunications operator in Mozambique, dedicated to connecting communities across the nation. With a strong commitment to innovation and accessibility, Movitel plays a crucial role in empowering individuals and businesses through reliable mobile and internet services. Our mission extends beyond connectivity; we strive to foster growth, provide opportunities, and enhance the lives of Mozambicans, particularly in rural and underserved areas. Join our dynamic team and be part of a company that is making a tangible difference in the digital landscape of Mozambique.
Job Description
Are you a highly empathetic and articulate individual with a passion for customer service? Movitel S.A. is seeking a dedicated Support Chat Aide to join our team in Macomia, Cabo Delgado Province. In this essential role, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries through various chat platforms. We understand the importance of work-life balance, which is why this position offers flexible schedules, allowing you to manage your professional and personal commitments effectively.
As a Support Chat Aide, you will guide customers through technical issues, answer product and service-related questions, and ensure a smooth, positive interaction. You will be instrumental in maintaining customer satisfaction and loyalty by offering timely, accurate, and friendly assistance. This role requires excellent written communication skills, a problem-solving mindset, and the ability to adapt to diverse customer needs. If you are eager to contribute to a company that values its employees and customers, and thrive in a flexible, supportive environment, we encourage you to apply.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat and other digital communication channels.
- Provide accurate information regarding Movitel products, services, promotions, and billing.
- Troubleshoot technical issues, diagnose problems, and guide customers through solutions effectively.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain detailed and accurate records of customer interactions and service requests in the CRM system.
- Educate customers on self-service options and optimize their use of Movitel’s digital platforms.
- Ensure high levels of customer satisfaction by delivering a courteous, efficient, and personalized experience.
Required Skills
- Excellent written and verbal communication skills in Portuguese.
- Strong command of computer literacy and proficiency in using chat software and CRM systems.
- Exceptional problem-solving abilities and attention to detail.
- High degree of empathy and patience in handling customer concerns.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Demonstrated ability to work effectively in a team-oriented environment.
- Flexibility to work varied shifts, including evenings, weekends, and holidays, according to schedule.
Preferred Qualifications
- Previous experience in a customer service role, particularly in a chat or contact center environment.
- Familiarity with telecommunications products and services.
- Proficiency in additional local languages of Cabo Delgado Province.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Opportunity for career growth and professional development within a leading telecom company.
- Comprehensive training programs to enhance your skills and knowledge.
- Supportive and collaborative team environment.
- Flexible work schedules designed to promote work-life balance.
- Contribution to connecting communities and making a real impact in Mozambique.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a cover letter detailing their relevant experience and availability. Please click on the link below to apply for the job. Ensure your application highlights your passion for customer service and your adaptability to flexible working arrangements. We look forward to reviewing your application!