About Company
Netdigix Systems Inc. is a leading Managed IT Services Provider (MSP) based in the Greater Vancouver Area, dedicated to empowering businesses with robust, reliable, and secure technology solutions. For years, we’ve built a reputation for delivering exceptional IT support, proactive network management, and strategic technology consulting to a diverse range of clients across various industries. Our mission is to simplify IT complexities for our clients, allowing them to focus on their core business while we ensure their systems run smoothly and efficiently. We pride ourselves on a culture of continuous learning, collaboration, and client-centric service, fostering an environment where innovation thrives and every team member contributes to our collective success. Join Netdigix and become part of a team that’s passionate about technology and committed to making a tangible difference.
Job Description
Are you a proactive and customer-focused IT professional with a passion for network technology and problem-solving? Netdigix Systems Inc. is seeking a dedicated Network Support Coordinator to join our dynamic team in Burke Mountain, Coquitlam. In this pivotal full-time role, you will be the frontline support for our diverse clientele, ensuring their network infrastructures are stable, secure, and performing optimally.
As a Network Support Coordinator, you will play a crucial role in our mission to deliver unparalleled IT services. You’ll be responsible for diagnosing and resolving network-related issues, providing technical assistance, and maintaining essential network components. This isn’t just about fixing problems; it’s about anticipating needs, optimizing performance, and building strong relationships with our clients through exceptional service. You will work within a supportive team environment, collaborating closely with senior engineers and leveraging the latest tools and technologies to deliver comprehensive solutions.
This position is perfect for someone who thrives in a fast-paced environment, enjoys tackling new challenges daily, and is eager to expand their expertise in network administration and support. You will have the opportunity to work with a wide array of network technologies, from routing and switching to firewalls and wireless solutions, across various client environments. If you possess excellent communication skills, a meticulous approach to troubleshooting, and a genuine desire to help businesses succeed through technology, we encourage you to apply. Join Netdigix and contribute to a team that values innovation, client satisfaction, and professional growth.
Key Responsibilities
- Provide first and second-level technical support for network infrastructure issues, including LAN/WAN connectivity, Wi-Fi, VPNs, and firewalls.
- Monitor network performance and availability, proactively identifying and resolving potential issues before they impact operations.
- Perform routine network maintenance tasks, updates, and configuration changes.
- Assist with the installation, configuration, and deployment of network hardware and software.
- Document network configurations, troubleshooting steps, and incident resolutions in our ticketing system.
- Communicate effectively with clients, providing clear explanations of technical issues and solutions.
- Collaborate with senior network engineers to escalate complex issues and implement advanced solutions.
- Ensure compliance with security policies and procedures related to network access and data integrity.
- Participate in on-call rotation for after-hours support as required.
- Contribute to the continuous improvement of our service delivery processes and client satisfaction.
Required Skills
- Minimum 3 years of experience in network support or a similar IT role.
- Solid understanding of TCP/IP, DNS, DHCP, and common networking protocols.
- Proficiency in troubleshooting network connectivity issues (wired and wireless).
- Experience with configuring and managing network devices such as routers, switches (Cisco, Ubiquiti, Meraki preferred), and firewalls.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a client-facing environment.
- Valid driver's license and reliable transportation for occasional on-site client visits.
Preferred Qualifications
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Industry certifications such as CompTIA Network+, CCNA, or equivalent.
- Experience with virtualized environments (VMware, Hyper-V).
- Familiarity with cloud networking concepts (Azure, AWS).
- Experience with remote monitoring and management (RMM) tools.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision benefits package.
- Paid time off and statutory holidays.
- Opportunities for professional development and industry certification reimbursement.
- Collaborative and supportive work environment.
- Modern office space with state-of-the-art technology.
- Team-building events and social activities.
- Mentorship opportunities and career growth paths.
How to Apply
If you are a motivated Network Support Coordinator looking to advance your career with a reputable Managed IT Services Provider, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. Tell us why you are the ideal candidate for this role and how your skills and experience align with Netdigix Systems Inc.’s mission. We thank all applicants for their interest; however, only those selected for an interview will be contacted.