About Company
National Commercial Bank (NCB) Jamaica is one of Jamaica’s leading financial institutions, dedicated to empowering people, growing businesses, and fostering national prosperity. With a rich history spanning over 180 years, NCB has built a legacy of trust, innovation, and unwavering commitment to its customers and communities. We offer a comprehensive suite of banking products and services, supported by a robust network of branches, ABMs, and cutting-edge digital platforms across the island. At NCB, we believe our success is intrinsically linked to the passion and expertise of our people, and we are committed to providing an inclusive and dynamic work environment where every employee can thrive and contribute meaningfully to our shared vision of financial excellence and community development. Join a team where your potential is nurtured, and your contributions are valued.
Job Description
Are you a customer-focused professional with a genuine passion for banking and a drive to make a real difference in people’s financial lives? National Commercial Bank (NCB) Jamaica is seeking a highly motivated, empathetic, and enthusiastic Banking Service Advisor to join our vibrant team in Independence City, Portmore. This is an immediate hire opportunity for individuals ready to hit the ground running and provide exceptional, personalized service from day one.
As a Banking Service Advisor, you will be a vital front-line representative, often the first point of contact for many of our valued customers. Your role is crucial in delivering a superior banking experience by actively listening to customer needs, offering tailored financial solutions, and ensuring seamless transactions and inquiries. This position demands a strong commitment to customer satisfaction, excellent communication skills, and a solid understanding of our diverse range of banking products and services. You will expertly guide customers through various banking processes, from opening new accounts and managing daily transactions to advising on lending products, investment opportunities, and the benefits of our digital banking solutions. Our ideal candidate is proactive, possesses a keen eye for detail, and demonstrates unwavering accuracy and compliance in all interactions. You will contribute significantly to maintaining and enhancing NCB’s esteemed reputation for outstanding service and customer trust, fostering long-term relationships, and identifying opportunities to deepen customer engagement and loyalty within the community.
Key Responsibilities
- Provide exceptional, personalized customer service, addressing inquiries, resolving issues, and processing transactions efficiently and accurately.
- Proactively identify customer needs and cross-sell appropriate banking products and services (e.g., savings accounts, loans, credit cards, investment products, digital banking solutions) to help them achieve their financial goals.
- Open new accounts and complete all necessary documentation in strict compliance with bank policies and regulatory requirements.
- Educate customers on NCB's digital banking platforms, self-service options, and innovative financial tools to empower them.
- Handle all cash and cheque transactions, ensuring proper reconciliation and adherence to security protocols.
- Maintain a thorough and up-to-date understanding of all NCB products, services, policies, and procedures, staying informed of industry changes.
- Adhere strictly to all banking regulations, compliance standards, and internal controls to mitigate risk and ensure operational integrity.
- Build and maintain strong, lasting customer relationships, fostering loyalty and trust through consistent, high-quality service.
- Collaborate effectively with branch colleagues and other departments to achieve sales targets and enhance overall branch performance and customer experience.
- Escalate complex or sensitive issues to appropriate management or specialized departments when necessary, ensuring timely resolution.
- Maintain a professional, welcoming, and organized branch environment for all customers and staff.
Required Skills
- Minimum of 1 year of experience in a customer service role, preferably within the financial services industry.
- Excellent communication skills, both verbal and written, with a professional, empathetic, and friendly demeanor.
- Strong interpersonal and relationship-building abilities, with a natural inclination to assist others.
- Proficiency in using banking software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work accurately and efficiently in a fast-paced, dynamic environment, managing multiple tasks effectively.
- Demonstrated problem-solving skills and ability to handle difficult or sensitive customer situations with tact and grace.
- Sound understanding of basic banking principles, financial products, and transactional processes.
- High level of integrity, ethical conduct, and strict adherence to confidentiality and data privacy.
- Ability to work flexible hours, including some Saturdays, as required by branch operational needs.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Finance, Economics, or a related field.
- Previous experience as a teller, customer service representative, or similar client-facing role in a financial institution.
- Familiarity with local financial regulations and compliance standards in Jamaica.
- Proven track record of meeting or exceeding customer service and sales targets in previous roles.
- Bilingual proficiency (e.g., English and Jamaican Patois) is a valuable asset.
Perks & Benefits
- Competitive salary package and performance-based incentives that reward your hard work.
- Comprehensive health, dental, and vision insurance for you and your eligible dependents.
- Generous pension plan contributions to secure your financial future.
- Paid time off, including vacation, sick leave, and public holidays.
- Extensive opportunities for professional development, continuous learning, and career advancement within NCB's vast network.
- Employee discounts on various banking products and services, including loans and insurance.
- A supportive, inclusive, and collaborative work environment that values teamwork and individual contributions.
- Access to wellness programs and employee assistance initiatives.
How to Apply
Ready to embark on a rewarding career with one of Jamaica’s leading financial institutions? We invite qualified and enthusiastic candidates to submit their applications by clicking the link below. Please ensure your resume is up-to-date and clearly highlights your relevant experience, skills, and accomplishments that align with this role. We look forward to reviewing your application and potentially welcoming you to the NCB family!