About Company
Hotel Football, Old Trafford, isn’t just a hotel; it’s a unique hospitality experience built on a passion for sport and service. Located directly opposite the iconic Old Trafford stadium, we offer guests a vibrant stay with themed rooms, versatile event spaces, and exceptional dining, all infused with the spirit of football. Part of the GG Hospitality group, founded by Manchester United legends, we pride ourselves on creating memorable moments for every visitor, whether they’re here for a match day, a conference, or a relaxing weekend. Our team is at the heart of this experience, delivering warmth, efficiency, and a genuine love for what they do. We foster a dynamic and supportive environment where talent is recognised, and everyone is encouraged to grow. Joining Hotel Football means becoming part of a winning team, contributing to a world-class hospitality brand, and sharing in the excitement that comes with being at the centre of one of the UK’s most beloved sports venues. We believe in nurturing our employees, offering opportunities for development, and celebrating success together, all while providing an unparalleled guest experience in a truly iconic location.
Job Description
Are you an enthusiastic, customer-focused individual with a knack for crafting the perfect drink and delivering outstanding service? Hotel Football, Old Trafford, is seeking vibrant and dedicated Bar Staff to join our dynamic team on a flexible, part-time basis, primarily for evening shifts. This is an exciting opportunity to work in a high-energy environment, right next to one of the world’s most famous football stadiums. As a key member of our hospitality team, you will be responsible for providing an exceptional bar experience for our diverse range of guests, from hotel residents and event attendees to fervent match-day supporters. Your role will involve everything from expertly mixing cocktails and pouring the perfect pint to handling cash and maintaining a clean, well-stocked bar area. We’re looking for someone who thrives in a fast-paced setting, has a positive attitude, and genuinely enjoys interacting with people. If you possess excellent communication skills, a keen eye for detail, and a commitment to maintaining our high standards of service, we encourage you to apply. This role offers unparalleled flexibility, making it ideal for those balancing other commitments or seeking a stimulating evening role within a renowned hospitality brand. You will be instrumental in creating an inviting atmosphere, ensuring every guest feels welcomed and leaves with a memorable impression of Hotel Football. We value teamwork, initiative, and a proactive approach to guest satisfaction, ensuring every interaction contributes positively to our guests’ experience. Your contribution will directly impact our guests’ enjoyment, making every shift rewarding and engaging within our unique sporting environment.
Key Responsibilities
- Prepare and serve a wide range of beverages, including alcoholic and non-alcoholic drinks, coffees, and cocktails, in accordance with Hotel Football standards.
- Maintain a clean, organised, and well-stocked bar area, ensuring all equipment is spotless and functional.
- Process customer orders and payments accurately using our POS system, handling cash and card transactions.
- Engage with guests in a friendly and professional manner, anticipating their needs and providing recommendations.
- Ensure compliance with all licensing laws, health and safety regulations, and responsible alcohol service policies.
- Assist with stock management, including receiving deliveries, rotating stock, and conducting inventory checks.
- Work collaboratively with other team members to ensure smooth service delivery and a positive guest experience.
- Address guest queries and resolve any service issues promptly and efficiently, escalating as necessary.
- Adhere to opening and closing procedures for the bar, ensuring readiness for service and proper securement.
Required Skills
- Proven experience working in a busy bar or hospitality environment (minimum 6 months).
- Excellent customer service and communication skills.
- Ability to work efficiently and calmly under pressure in a fast-paced setting.
- Strong knowledge of various beverages, including spirits, wines, beers, and basic cocktails.
- Proficiency in handling cash and card transactions accurately.
- A positive, enthusiastic, and flexible approach to work, including evening and weekend shifts.
Preferred Qualifications
- Experience with EPOS systems.
- Relevant hospitality or bartending qualifications (e.g., BIIAB, Personal Licence Holder).
- Knowledge of local health and safety regulations pertinent to food and beverage service.
- Fluency in additional languages.
Perks & Benefits
- Competitive hourly wage.
- Flexible evening shifts to suit your lifestyle.
- Opportunities for career development and progression within GG Hospitality.
- Discounted rates at Hotel Football and other GG Hospitality venues.
- Complimentary meals on duty.
- A vibrant and supportive team environment.
- Direct access to the excitement of match days and major events at Old Trafford.
- Employee recognition programs.
How to Apply
If you’re ready to bring your passion for hospitality and exceptional bar skills to Hotel Football, we’d love to hear from you. Please click on the application link below to submit your interest. We encourage you to include a brief cover letter outlining why you believe you are the perfect fit for this role and Hotel Football.