About Company
Join a dynamic team where your precision and excellent service can shine, even as the city sleeps. Career.zycto is at the forefront of talent acquisition, partnering with premier hospitality establishments across London to ensure seamless operations and outstanding guest experiences around the clock. We understand the unique rhythm of the night and value the critical role a Night Auditor plays in maintaining guest satisfaction and operational integrity. We connect dedicated professionals with roles that offer growth, stability, and a supportive environment. Become an essential part of a trusted network, where your commitment to excellence will be recognized and rewarded.
Job Description
Are you a meticulous, night-owl professional with a passion for hospitality and a keen eye for detail? Career.zycto is urgently seeking a dedicated Night Auditor to join a prestigious hotel partner in the vibrant Blackheath area of London. This critical full-time role ensures the smooth operation of hotel services during the overnight hours, serving as the primary point of contact for guests while managing essential financial reconciliations and reporting. You will be instrumental in creating a secure, comfortable, and welcoming environment for our guests, handling late arrivals, early departures, and all guest inquiries with grace and efficiency. Beyond front-desk duties, the Night Auditor performs vital accounting tasks, audits daily transactions, balances ledgers, and prepares reports for management, playing a pivotal role in the hotel’s financial integrity. This is more than just a job; it’s an opportunity to be the reassuring presence during the quiet hours, ensuring every guest’s stay is exceptional from dusk till dawn. If you thrive in a nocturnal environment, possess exceptional organizational skills, and are committed to delivering unparalleled guest service, we invite you to apply and become a valued member of a respected London hospitality team.
Key Responsibilities
- Perform nightly audit functions, including balancing all accounts, reconciling cash, credit card, and direct billing transactions.
- Process guest check-ins and check-outs efficiently and accurately during the night shift.
- Handle all guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Prepare and distribute daily reports for management, including occupancy, revenue, and audit reports.
- Maintain security of the hotel premises and guest confidentiality throughout the night.
- Respond to emergency situations, acting as the primary point of contact for staff and guests.
- Assist with setting up breakfast or other morning duties as required.
- Monitor and manage switchboard, wake-up calls, and reservations.
- Ensure compliance with all hotel policies, procedures, and safety standards.
Required Skills
- Proven experience as a Night Auditor or Front Desk Agent in a hotel environment.
- Strong understanding of accounting principles and hotel property management systems (PMS).
- Exceptional organizational skills and attention to detail.
- Excellent written and verbal communication skills in English.
- Ability to work independently and make sound decisions during unsupervised hours.
- Proficiency in Microsoft Office Suite (Word, Excel).
- A calm and professional demeanor, especially during high-pressure situations.
Preferred Qualifications
- Experience with Opera PMS or similar industry-standard software.
- First Aid and Fire Safety certification.
- Fluency in an additional language.
- A degree or diploma in Hospitality Management.
Perks & Benefits
- Competitive salary and night shift premium.
- Comprehensive training and development opportunities.
- Employee discount programs for hotel stays and services.
- Generous holiday allowance.
- Pension scheme.
- Supportive team environment.
- Opportunity for career progression within the hospitality sector.
How to Apply
To apply for this exciting opportunity and take the next step in your hospitality career, please click on the application link below. We look forward to reviewing your application.
