About Company
At Career.zycto, we believe exceptional talent drives unforgettable guest experiences. We partner with premier boutique hotels, including an exquisite establishment nestled in Longfellow, Minneapolis, to connect them with professionals who embody hospitality. For a Guest Services Agent, this means stepping into an environment where your passion for service is celebrated, your career growth is prioritized, and every interaction leaves a lasting positive impression. Join a team where your contributions are pivotal to creating a truly distinctive stay for every guest.
Job Description
Are you an enthusiastic and detail-oriented individual with a passion for delivering exceptional guest experiences? Career.zycto is seeking a dedicated Guest Services Agent to join the vibrant team at one of Longfellow, Minneapolis’s most charming boutique hotels. This isn’t just a front desk job; it’s an opportunity to be the face of a unique hospitality establishment, ensuring every guest feels welcomed, valued, and completely at home from the moment they arrive until their departure.
As a Guest Services Agent, you will play a pivotal role in shaping the guest journey, handling everything from seamless check-ins and check-outs to expertly addressing inquiries, making recommendations for local attractions, and resolving any potential issues with grace and efficiency. Our partner hotel prides itself on its personalized service, distinctive style, and deep connection to the local Longfellow community. We’re looking for someone who shares this ethos, someone who can anticipate needs, demonstrate genuine empathy, and consistently go the extra mile to create memorable moments.
You’ll be part of a close-knit team where collaboration and mutual support are key. This role demands excellent communication skills, a proactive approach, and the ability to multitask effectively in a dynamic environment. Familiarity with hotel property management systems (PMS) is a significant advantage, as is a keen eye for detail and a commitment to upholding the highest standards of service. If you thrive in an atmosphere where no two days are quite the same, where your creativity in problem-solving is valued, and where you contribute directly to the hotel’s reputation for outstanding hospitality, then this could be your next exciting career move. Immerse yourself in the unique charm of Longfellow while advancing your career in a supportive and stimulating environment. We invite you to bring your vibrant personality and dedication to service to a role that promises both challenge and immense reward.
Key Responsibilities
- Warmly welcome guests, process check-ins and check-outs efficiently, and manage reservation inquiries with professionalism.
- Provide comprehensive information about hotel services, facilities, local attractions, dining options, and transportation in the Longfellow area.
- Handle guest requests and complaints promptly and courteously, ensuring swift resolution and guest satisfaction.
- Manage incoming calls, emails, and online inquiries, maintaining clear and concise communication.
- Process payments, maintain accurate guest records, and perform daily reconciliation of transactions.
- Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest service and operational efficiency.
- Uphold the highest standards of cleanliness, presentation, and security at the front desk and lobby areas.
- Anticipate guest needs and offer personalized recommendations and assistance.
Required Skills
- Minimum 1 year of experience in a customer service or hospitality role.
- Exceptional verbal and written communication skills.
- Proficiency in using computer systems, including Microsoft Office Suite.
- Strong problem-solving abilities and a proactive approach.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- A genuine passion for hospitality and guest satisfaction.
- High level of professionalism and interpersonal skills.
Preferred Qualifications
- Associate's or Bachelor's degree in Hospitality Management or related field.
- Prior experience with hotel Property Management Systems (PMS) such as Opera, Cloudbeds, or similar.
- Multilingual abilities are a plus.
- Familiarity with the Longfellow, Minneapolis area and its attractions.
- Experience in a boutique hotel setting.
Perks & Benefits
- Competitive hourly wage.
- Opportunities for career growth and professional development within our partner network.
- Employee discounts on hotel stays and services (where applicable).
- A supportive and collaborative team environment.
- Paid time off and holiday pay.
- Health, dental, and vision insurance options.
- Contribution to a 401(k) retirement plan.
- Complimentary employee meals during shifts.
How to Apply
Ready to make a significant impact in the vibrant Longfellow hospitality scene? We encourage you to click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are passionate about guest services. We look forward to reviewing your application!
