About Company
Join Career.zycto, a thriving leader in customer engagement solutions, where every voice matters and growth opportunities abound for newcomers. We are dedicated to fostering a supportive environment where your career can flourish, providing comprehensive training and ongoing development for our teams. At Career.zycto, we believe in empowering our employees to deliver exceptional service, creating memorable experiences for our clients and their customers alike. Discover a culture that celebrates collaboration, innovation, and personal achievement, making us an ideal launchpad for your professional journey in customer service.
Job Description
Are you a proactive communicator with a natural flair for helping others? Eager to kickstart your career in a dynamic and supportive environment? Career.zycto is excited to announce an opening for an Evening Shift Customer Service Advisor at our vibrant Mexborough, Doncaster office. This is an incredible entry-level opportunity for individuals passionate about making a real difference in customer experiences, even if you’re new to the world of customer service. We’re not just offering a job; we’re offering a pathway to professional development within a company that truly values its people.
As an Evening Shift Customer Service Advisor, you will be the friendly voice and helpful hand for our diverse customer base. You’ll be responsible for answering inbound calls, emails, and potentially live chat queries, providing timely, accurate, and empathetic support. Your day will involve assisting customers with a wide range of inquiries, from product information and account management to troubleshooting minor issues and resolving concerns. We pride ourselves on creating positive interactions, and your ability to listen attentively, understand customer needs, and provide clear, concise solutions will be paramount. Full, comprehensive training will be provided from day one, equipping you with all the knowledge and tools you need to excel in this role. We understand that starting a new career can be daunting, which is why our dedicated team leaders and mentors will be there to support you every step of the way. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering outstanding service. If you’re looking for a role where you can learn, grow, and contribute to a fantastic team, then we encourage you to apply!
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Provide accurate information and resolve customer issues efficiently and effectively.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and escalate complex issues to senior advisors or relevant departments when necessary.
- Maintain a high level of product and service knowledge to provide informed support.
- Contribute to a positive team environment by collaborating with colleagues and sharing best practices.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Strive to achieve individual and team performance targets, including customer satisfaction scores and call handling times.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to work effectively in a fast-paced environment.
- A positive attitude and a strong desire to help others.
- Reliability and punctuality, particularly for evening shifts.
- Ability to learn new systems and processes quickly.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality).
- Familiarity with CRM software or similar customer service tools.
- GCSEs (or equivalent) in English and Maths at Grade C/4 or above.
Perks & Benefits
- Competitive salary and regular performance reviews.
- Comprehensive paid training and ongoing professional development.
- Opportunities for career progression within a growing company.
- Modern, comfortable office environment in Mexborough.
- Employee assistance program for personal and professional support.
- Generous holiday allowance.
- Team social events and recognition programs.
- Free on-site parking.
- Pension scheme contribution.
How to Apply
Ready to launch your career with Career.zycto? We encourage all enthusiastic individuals, regardless of prior experience, to apply! To submit your application, please click on the link below. Ensure your CV is up-to-date and highlights any relevant skills or experiences that demonstrate your suitability for a customer-facing role. We look forward to reviewing your application!
