About Company
Joining Career.zycto means stepping into a vibrant environment where growth is actively nurtured. We pride ourselves on building diverse teams that thrive on collaboration and mutual support. For an entry-level Customer Service Advisor, this is the perfect launchpad: you’ll gain invaluable hands-on experience, learn from seasoned professionals, and directly contribute to our mission of connecting talent with opportunity. We understand the importance of a strong foundation, offering clear pathways for skill development and career progression. Our commitment to creating an inclusive, dynamic workspace ensures every team member, especially those starting their journey, feels valued and empowered to make a real impact from day one. Discover your potential with us.
Job Description
Are you a natural communicator with a passion for helping others? Do you thrive in a dynamic, supportive team environment and are eager to kickstart your career in customer service? Career.zycto is seeking enthusiastic and dedicated individuals to join our team as Weekend Customer Service Advisors based in our modern Ancoats, Manchester office. This is a fantastic entry-level opportunity designed for those who are just starting their professional journey, offering comprehensive training and a clear pathway for development.
As a Weekend Customer Service Advisor, you will be the friendly voice of Career.zycto, playing a pivotal role in ensuring our clients and candidates receive exceptional support and a seamless experience. Your primary focus will be on handling inbound enquiries via phone, email, and live chat, resolving issues efficiently, and providing accurate information. We believe that every interaction is an opportunity to build trust and strengthen relationships, and you will be at the forefront of this mission.
This role is perfect for someone who is looking to gain valuable experience in a fast-paced professional setting. You don’t need prior customer service experience; we are looking for individuals with a positive attitude, strong communication skills, and a genuine desire to learn and grow. We provide an extensive onboarding program that will equip you with all the knowledge and tools you need to succeed, from understanding our services to mastering our customer relationship management (CRM) systems.
Working weekends, you’ll be part of a crucial team that ensures our services remain accessible and responsive when many other businesses are winding down. This makes your contribution particularly impactful. You’ll learn to handle diverse queries, ranging from basic technical support to account management questions, all while maintaining a professional and empathetic approach. This role offers excellent exposure to various aspects of business operations and is an ideal stepping stone into a broader career within customer relations, administration, or even recruitment. Join Career.zycto and become an essential part of a company that values its people and invests in their future.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate information regarding company services, policies, and procedures.
- Resolve customer complaints and issues with empathy and efficiency, escalating complex cases when necessary.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Collaborate with team members to ensure a cohesive customer service experience.
- Identify and escalate priority issues to senior staff as needed.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Proactively identify opportunities to improve customer satisfaction and contribute to process enhancements.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- A positive, empathetic, and patient approach to customer interactions.
- Ability to work effectively as part of a team and independently.
- Basic computer proficiency and ability to learn new software quickly.
- High school diploma or equivalent.
- Availability to work weekends (e.g., Saturday and Sunday shifts).
Preferred Qualifications
- Previous experience in a customer-facing role (even non-professional, e.g., retail, hospitality).
- Familiarity with CRM software or ticketing systems.
- A keen interest in the recruitment or human resources industry.
- Fluency in additional languages is a plus.
Perks & Benefits
- Comprehensive paid training program.
- Opportunity for career progression within a growing company.
- Modern office environment in a vibrant part of Manchester.
- Access to professional development courses.
- Employee assistance program.
- Regular team social events.
- Flexible weekend shifts to balance personal life.
- Contribution to a pension scheme.
How to Apply
To embark on your career journey with Career.zycto, please click on the application link below. Ensure your CV is up-to-date and highlights any relevant experience, even if it’s from voluntary work or academic projects. We look forward to reviewing your application!
