About Company
Are you a Medical Receptionist eager to make a significant impact in a thriving healthcare environment? Career.zycto is a dynamic recruitment partner specializing in connecting top talent with leading organizations across various sectors in Nairobi. We pride ourselves on understanding both the aspirations of our candidates and the specific needs of our clients. For a Medical Receptionist, partnering with us means access to unparalleled opportunities where your organizational skills and empathetic approach are truly valued, ensuring you land in a role where you can genuinely flourish and contribute to patient well-being and operational excellence within the medical field. We strive to place you where you can excel.
Job Description
Career.zycto is actively seeking a dedicated and compassionate Medical Receptionist to join a reputable healthcare facility located in Zimmerman, Nairobi. This is an exciting opportunity for an organized and customer-focused individual to be the welcoming face and efficient backbone of a busy medical practice. As a Medical Receptionist, you are the first point of contact for patients, playing a critical role in shaping their experience and ensuring the smooth operation of daily administrative tasks.
Your primary responsibility will be to provide exceptional administrative support, manage patient flow, and maintain accurate records with the utmost discretion and professionalism. We are looking for someone who can thrive in a fast-paced environment, possess excellent communication skills, and demonstrate a proactive approach to problem-solving. This role demands a high degree of empathy, attention to detail, and the ability to multitask effectively while maintaining a positive demeanor. You will work closely with medical professionals, ensuring that both patients and staff receive the support they need to facilitate optimal care delivery.
This position is ideal for an individual who is passionate about healthcare, committed to patient satisfaction, and ready to contribute to a supportive team culture. If you are eager to leverage your administrative talents in a meaningful way and grow within the medical sector, we encourage you to apply today. Join a team where your contributions are valued and your professional development is supported.
Key Responsibilities
- Greet and welcome patients and visitors in a friendly and professional manner.
- Schedule and confirm patient appointments, managing the clinic's calendar efficiently.
- Answer incoming calls, respond to inquiries, and direct calls to appropriate staff members.
- Register new patients, update existing patient demographics, and process necessary forms.
- Verify patient insurance information and collect co-payments or outstanding balances.
- Maintain patient records, ensuring accuracy, confidentiality, and compliance with privacy regulations (e.g., HIPAA if applicable, or local equivalents).
- Prepare examination rooms and assist with patient flow as needed.
- Manage incoming and outgoing mail, faxes, and electronic communications.
- Handle billing inquiries and coordinate with billing departments or third-party payers.
- Maintain a tidy and organized reception area and waiting room.
- Assist with inventory management of office supplies and medical forms.
- Liaise with medical staff to ensure seamless patient care coordination.
- Adhere to all clinic policies and procedures, including health and safety guidelines.
Required Skills
- Minimum of 1 year of experience in a medical receptionist or similar administrative role.
- Excellent verbal and written communication skills in English.
- Proficiency in using office software (MS Office Suite) and medical office systems/EMR.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- Exceptional interpersonal and customer service skills with a compassionate approach.
- Ability to maintain strict patient confidentiality.
- High level of accuracy and attention to detail.
- Proven ability to work independently and as part of a team.
Preferred Qualifications
- Diploma or Certificate in Business Administration, Healthcare Administration, or a related field.
- Experience with specific EMR systems relevant to Kenyan healthcare facilities.
- Knowledge of medical terminology and billing procedures.
- Ability to communicate in Swahili is an added advantage.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance coverage.
- Paid time off and holidays.
- Opportunities for professional development and training.
- Supportive and collaborative work environment.
- Contribution to a vital healthcare service.
How to Apply
Interested candidates who meet the above qualifications are encouraged to apply by clicking the link below. Please ensure your CV is up-to-date and highlights relevant experience.
