About Company
Are you a compassionate and organised individual looking to contribute to a thriving healthcare environment? Career.zycto partners with leading medical practices across London, connecting dedicated professionals with fulfilling roles. We understand the critical role a Medical Receptionist plays in patient experience and clinic efficiency. Joining our network means accessing opportunities where your exceptional communication skills and administrative prowess are truly valued. We champion supportive workplaces that foster growth, ensuring you thrive in a role that directly impacts community well-being. Discover a career path where your welcoming smile makes a real difference.
Job Description
Career.zycto is excited to partner with a reputable and well-established medical practice located in the heart of Ilford, London, seeking a dedicated and compassionate Part-Time Medical Receptionist. This is an exceptional opportunity to become the welcoming face and first point of contact for patients, playing a pivotal role in ensuring a seamless and positive experience for everyone who walks through the clinic’s doors or connects remotely. We are looking for an individual who is not just organised and efficient but also possesses a genuine passion for patient care and a calm, reassuring demeanour, capable of handling sensitive situations with tact and discretion.
In this dynamic part-time position, you will be integral to the smooth running of daily operations. Your responsibilities will span across expertly managing a busy appointment schedule, coordinating with clinical staff, handling patient queries with empathy and professionalism, both in person and over the phone, and meticulously processing patient registrations. You will also be tasked with maintaining accurate and confidential medical records, ensuring all patient data is handled according to strict GDPR guidelines. Beyond the administrative tasks, you will be a vital communication link between patients, doctors, nurses, and other allied healthcare professionals, ensuring effective information flow and supporting the holistic delivery of high-quality healthcare services to our diverse community. Your ability to anticipate needs and offer proactive support will significantly contribute to overall clinic efficiency.
Our partner clinic prides itself on fostering a supportive, inclusive, and collaborative environment where every team member is valued and encouraged to grow. As a Medical Receptionist, you will contribute significantly to maintaining this positive atmosphere, ensuring that patients feel heard, understood, and cared for from their very first interaction. We seek someone with excellent interpersonal and communication skills, a proactive problem-solving attitude, and the ability to multi-task effectively under pressure in a fast-paced healthcare setting. Proficiency with medical software systems and electronic health records will be a distinct advantage. If you thrive in a role where you can make a tangible difference in people’s lives daily, are eager to contribute to a local healthcare institution, and are looking for flexible part-time hours, this could be your next rewarding career step. Join a team committed to excellence in patient care and community well-being.
Key Responsibilities
- Greet and welcome patients and visitors in a professional and friendly manner.
- Manage a busy appointment schedule, including booking, cancelling, and rescheduling patient appointments.
- Answer incoming calls, respond to enquiries, and direct calls to the appropriate personnel.
- Process new patient registrations and update existing patient information accurately.
- Handle patient queries and concerns with empathy, discretion, and a solution-oriented approach.
- Maintain strict confidentiality of patient records and sensitive information in line with GDPR.
- Prepare and maintain patient files and administrative documents.
- Process payments, issue receipts, and manage billing enquiries.
- Ensure the reception area is tidy, welcoming, and well-organised.
- Liaise with doctors, nurses, and other healthcare professionals to ensure smooth patient flow.
- Provide administrative support to the clinical team as required.
Required Skills
- Excellent verbal and written communication skills.
- Strong organisational and time management abilities.
- Proficiency in basic computer skills (MS Office Suite).
- Ability to work effectively in a fast-paced and demanding environment.
- Exceptional interpersonal skills with a patient-centric approach.
- Demonstrated ability to maintain confidentiality and handle sensitive information.
Preferred Qualifications
- Previous experience in a medical receptionist or administrative role within a healthcare setting.
- Knowledge of medical terminology and healthcare administrative procedures.
- Experience with electronic health record (EHR) systems.
- Familiarity with medical billing and insurance processes.
- First Aid certification.
Perks & Benefits
- Competitive hourly wage.
- Opportunity to work within a supportive and valued local healthcare practice.
- Flexible part-time hours to support work-life balance.
- Contribution to a vital community service.
- Opportunities for professional development and training.
- Access to an employee assistance program (EAP).
How to Apply
If you are a proactive and compassionate individual eager to make a difference in a healthcare setting, we encourage you to apply. Please click on the application link below to submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.
