About Company
Are you passionate about making a tangible difference through exceptional service? At Career.zycto, we are a leading recruitment and HR solutions provider, committed to forging strong connections between talent and opportunity across the UK. We cultivate a dynamic, supportive environment where innovative ideas flourish and every team member’s contribution is celebrated. For a Customer Support Assistant, this translates into a unique chance to be at the heart of our operations, ensuring seamless experiences for our clients and candidates, while growing your own career in a vibrant, forward-thinking setting.
Job Description
Join Career.zycto as a Customer Support Assistant and become an integral part of our mission to deliver unparalleled service in the recruitment and HR solutions sector. We are seeking a proactive, empathetic, and detail-oriented individual to bolster our dedicated support team in Birkenhead. This role offers the unique advantage of a flexible schedule, allowing for better work-life integration while still contributing fully to our dynamic operations.
As a Customer Support Assistant, you will be the first point of contact for our valued clients and candidates, playing a crucial role in ensuring their journey with Career.zycto is smooth, efficient, and positive. You’ll be responsible for addressing a wide array of inquiries, providing solutions, and guiding users through our platforms and services. From troubleshooting technical issues to assisting with application processes and general queries, your ability to communicate clearly and patiently will be paramount. This isn’t just about answering questions; it’s about building relationships and fostering trust with every interaction.
We understand that life happens, and our flexible scheduling aims to accommodate various personal commitments, ensuring our team members can thrive both professionally and personally. You’ll work closely with internal teams, including recruitment consultants and technical support, to escalate complex issues and provide comprehensive feedback that helps us continually improve our services. A genuine interest in the recruitment industry and a desire to help people succeed in their careers will be highly beneficial.
This position is ideal for someone who excels in a fast-paced environment, can manage multiple tasks with a calm demeanour, and possesses an innate desire to assist others. If you’re looking for a role where your communication skills shine, your problem-solving abilities are tested, and you can truly make a difference to people’s careers and our client relationships, then Career.zycto is the place for you. Embrace a flexible work pattern that respects your needs while allowing you to contribute significantly to a growing and innovative company.
Key Responsibilities
- Serve as the primary point of contact for client and candidate inquiries via phone, email, and live chat, delivering exceptional service.
- Resolve customer issues efficiently and accurately, providing clear and concise solutions to technical and service-related problems.
- Guide users through Career.zycto’s platforms, application processes, and service offerings.
- Document all customer interactions and resolutions meticulously within our CRM system.
- Collaborate with internal teams (e.g., recruitment consultants, IT, operations) to escalate and resolve complex queries.
- Gather feedback from clients and candidates to identify areas for service improvement and contribute to ongoing development initiatives.
- Maintain up-to-date knowledge of Career.zycto’s services, policies, and industry trends.
- Adhere to company service level agreements (SLAs) and quality standards in all interactions.
- Proactively identify and address potential issues before they impact customer experience.
Required Skills
- Minimum of 1 year experience in a customer service or support role.
- Excellent verbal and written communication skills with a professional and empathetic tone.
- Proficiency in using CRM software and standard office applications (e.g., Microsoft Office Suite).
- Strong problem-solving abilities and a methodical approach to troubleshooting.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Proven reliability and adaptability to flexible working schedules, including potential evening or weekend shifts as required.
Preferred Qualifications
- Experience within the recruitment, HR, or a related service-oriented industry.
- Familiarity with Applicant Tracking Systems (ATS).
- A relevant qualification in Business Administration, Customer Service, or a related field.
- Demonstrated ability to de-escalate challenging customer situations.
- Second language proficiency is a plus.
Perks & Benefits
- Competitive salary with opportunities for performance-based reviews.
- Flexible scheduling options to support work-life balance.
- Comprehensive training and continuous professional development programs.
- Generous paid time off and holiday allowance.
- Health and wellness programs.
- Employee assistance program (EAP).
- Modern office environment in Birkenhead with excellent transport links.
- Team-building events and social activities.
How to Apply
Ready to make a difference with your exceptional customer service skills and embrace a flexible work environment? We encourage you to click on the link below to submit your application. Please include your resume and a cover letter detailing your relevant experience and why you are interested in joining Career.zycto.
