About Company
Are you ready to be the welcoming face of vital public services? Career.zycto is dedicated to connecting passionate individuals with roles that make a real difference in the community. We partner with various public sector organizations across Sheffield, seeking individuals eager to contribute to a structured, community-focused environment. Joining through Career.zycto means becoming part of a network committed to supporting essential services and fostering professional growth within a supportive framework. We value discretion, efficiency, and a genuine desire to assist the public, making us an ideal match for your skills.
Job Description
Career.zycto is excited to be recruiting on behalf of a prominent public sector client in Hillsborough, Sheffield, for a dedicated and organised Part-Time Public Sector Receptionist. This pivotal role serves as the first point of contact for members of the public, visitors, and service users, playing a crucial part in shaping their experience and ensuring smooth operational flow within a dynamic public service environment.
As a Public Sector Receptionist, you will be more than just an administrator; you will be an integral part of a team committed to serving the community. You will manage a busy reception area, providing comprehensive administrative support and acting as a welcoming, professional, and empathetic representative of the organisation. Your day will involve handling a diverse range of enquiries, from general information requests to directing individuals to specific departments or services, often dealing with sensitive information and situations with the utmost discretion and professionalism.
This position requires someone with excellent interpersonal skills, a proactive attitude, and a strong commitment to public service values. You will be responsible for maintaining a secure and organised reception, managing appointment schedules, handling incoming and outgoing communications, and assisting with various administrative tasks to support the wider team. The successful candidate will thrive in a structured environment, demonstrating reliability, attention to detail, and the ability to multitask effectively while maintaining a calm and helpful demeanour, even during peak periods. This is an exceptional opportunity to contribute meaningfully to local public services and develop your professional skills within a supportive and impactful setting, making a tangible difference to the lives of those you serve.
Key Responsibilities
- Greet and welcome visitors, service users, and members of the public with a professional and friendly demeanour.
- Manage incoming calls, directing them to the appropriate department or individual, and taking messages accurately.
- Handle a variety of enquiries, providing accurate information and signposting individuals to relevant services or resources.
- Maintain a tidy, organised, and secure reception area.
- Manage appointment scheduling systems and visitor logs.
- Process incoming and outgoing mail, deliveries, and parcels.
- Assist with general administrative tasks, including data entry, filing, photocopying, and scanning documents.
- Ensure compliance with data protection regulations (e.g., GDPR) when handling sensitive information.
- Monitor office supplies and place orders when necessary.
- Support colleagues with ad-hoc administrative duties as required.
Required Skills
- Proven experience in a reception, administrative, or customer service role, preferably within a public-facing environment.
- Exceptional interpersonal and communication skills, both written and verbal, suitable for diverse public interactions.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with general office technology.
- Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively.
- A professional, empathetic, and patient approach to dealing with diverse individuals, including those in potentially vulnerable situations.
- Ability to handle confidential and sensitive information with the utmost discretion and integrity.
- Reliability, punctuality, and a strong work ethic are essential for maintaining smooth operational flow.
- A proactive attitude and ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Experience working within a public sector, local government, or charitable organisation.
- Knowledge of local community services and resources in Sheffield, particularly within the Hillsborough area.
- A formal qualification in Business Administration, Office Management, or a related field.
- First Aid certification or willingness to undergo training.
Perks & Benefits
- Competitive hourly wage with opportunities for regular reviews.
- The rewarding opportunity to contribute directly to essential public services and community well-being.
- A supportive, inclusive, and professional team environment.
- Part-time hours offering an excellent work-life balance.
- Enrollment in a workplace pension scheme.
- Access to relevant training and continuous professional development opportunities.
- Statutory holiday entitlement.
How to Apply
If you are a highly organised and customer-focused individual passionate about public service, we encourage you to apply! Please click on the application link below to submit your CV and a brief cover letter outlining your suitability for this role and your experience relevant to a public sector environment. We look forward to hearing from you.
