About Company
Are you an Application Support Engineer seeking a dynamic environment where your expertise directly impacts operational excellence? At Career.zycto, we empower our teams to solve complex challenges and drive continuous improvement. We champion innovative solutions that enhance user experience and system stability across diverse platforms. Join a collaborative culture in Leeds where your problem-solving skills will be valued, fostering growth in a supportive and forward-thinking setting. We believe in providing the tools and opportunities for you to excel, making Career.zycto the ideal place to elevate your career and contribute meaningfully to our technological landscape.
Job Description
Career.zycto is actively seeking a talented and dedicated Application Support Engineer to join our growing team in the vibrant city of Leeds. This is an exciting opportunity for a technically proficient individual to become a key player in ensuring the seamless operation and optimal performance of our critical business applications that power our innovative services. In this crucial role, you will be at the forefront of our support operations, providing expert technical assistance, meticulously troubleshooting complex issues, and collaborating synergistically with our development and infrastructure teams. Your primary objective will be to resolve incidents swiftly, minimize system downtime, and proactively implement solutions to prevent future recurrences, thereby maintaining the highest levels of application reliability and user satisfaction. We are looking for someone who is deeply passionate about leveraging technology to solve real-world problems, possesses a strong analytical mind, and is unwavering in their commitment to delivering exceptional service. You will take ownership of incidents from initial diagnosis through to successful resolution, ensuring minimal disruption to our users and maintaining high levels of system availability across all supported platforms. This position demands a proactive approach to identifying potential problems, meticulously implementing preventative measures, and making valuable contributions to the continuous improvement of our support processes, tools, and overall application stability. If you thrive in a dynamic, fast-paced environment where your technical acumen, strong problem-solving skills, and dedication to service excellence are constantly challenged and amply rewarded, we strongly encourage you to apply. You will play a vital part in our overarching mission to deliver robust, reliable, and high-performing application services to both our internal teams and external stakeholders, contributing directly to our ongoing success and growth.
Key Responsibilities
- Provide timely and effective technical support for business-critical applications, acting as the primary point of contact for reported issues.
- Diagnose, troubleshoot, and resolve complex application problems, including performance issues, errors, and data discrepancies.
- Monitor application performance and availability, proactively identifying and addressing potential issues before they impact users.
- Collaborate closely with development, QA, and infrastructure teams to escalate unresolved issues, implement fixes, and deploy new releases.
- Document troubleshooting steps, solutions, and knowledge base articles to improve future support efficiency and user self-service.
- Participate in on-call rotation schedules to provide out-of-hours support for critical incidents as required.
- Assist in the testing and deployment of application patches, upgrades, and new features.
- Contribute to the continuous improvement of application support processes, tools, and documentation.
- Perform routine system checks, health monitoring, and preventative maintenance tasks.
- Manage and prioritize a queue of support tickets, ensuring adherence to SLAs and effective communication with stakeholders.
Required Skills
- Proven experience (2+ years) in an Application Support Engineer or similar technical support role.
- Strong understanding of ITIL principles and incident management processes.
- Proficiency in troubleshooting web applications, client-server architectures, and database-driven systems.
- Experience with SQL for querying and manipulating databases (e.g., MS SQL Server, MySQL, PostgreSQL).
- Familiarity with monitoring tools (e.g., Splunk, ELK Stack, Nagios, Dynatrace).
- Ability to read and understand code (e.g., C#, Java, Python, JavaScript) to aid in debugging.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong communication skills, both written and verbal, for interacting with technical and non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation certification.
- Experience with cloud platforms (e.g., Azure, AWS, GCP).
- Familiarity with scripting languages (e.g., PowerShell, Bash) for automation.
- Experience supporting specific ERP, CRM, or financial applications.
- Knowledge of network fundamentals and security best practices.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous annual leave allowance.
- Private medical insurance.
- Company pension scheme with employer contributions.
- Opportunities for professional development and certifications.
- Collaborative and inclusive work environment.
- Regular social events and team-building activities.
- Modern office facilities in central Leeds.
- Employee assistance program.
How to Apply
Ready to make a significant impact? We encourage you to click the link below to submit your application directly. Please include your CV and a cover letter outlining your experience and why you are a perfect fit for this Application Support Engineer role at Career.zycto.
