About Company
Are you passionate about building lasting relationships and providing exceptional service? Career.zycto offers a dynamic and supportive environment where your dedication to customer success will truly shine. As a leading recruitment and HR solutions provider, we pride ourselves on fostering connections and empowering talent across various industries. Joining our team means becoming part of an organisation that values empathetic communication, problem-solving, and continuous professional growth. We champion a culture of collaboration and innovation, making us an ideal place for a Customer Relations Specialist to thrive, connect, and make a tangible impact on our client and candidate journeys.
Job Description
Career.zycto is seeking a highly motivated and customer-focused individual to join our growing team as a Customer Relations Specialist. This full-time role, based in our Bootle, Liverpool office, comes with the added benefit of flexible hours, designed to support work-life balance while ensuring our clients and candidates receive unparalleled service. As a Customer Relations Specialist, you will be the cornerstone of our client and candidate experience, responsible for nurturing relationships, resolving inquiries, and ensuring seamless interactions across all touchpoints. You will serve as a primary point of contact, building trust and loyalty through proactive communication and swift problem resolution. This role requires an individual with exceptional interpersonal skills, a proactive approach to customer service, and the ability to thrive in a fast-paced, dynamic environment. You will be instrumental in maintaining Career.zycto’s reputation for excellence, acting as an advocate for our diverse clientele and ensuring their needs are met with professionalism and efficiency. We are looking for someone who is not just good at customer service, but truly passionate about making a difference in people’s career journeys and helping businesses find the right talent. Your day-to-day will involve a mix of communication channels – phone, email, and live chat – requiring adaptability and strong communication skills. If you are a natural communicator, problem-solver, and genuinely enjoy helping others, this could be the perfect opportunity for you to grow your career within a supportive and forward-thinking company.
Key Responsibilities
- Serve as the primary point of contact for client and candidate inquiries, providing accurate and timely information.
- Build and maintain strong, lasting relationships with clients and candidates through proactive engagement and follow-up.
- Effectively resolve customer complaints and issues, escalating complex problems to the appropriate internal teams when necessary.
- Manage and update customer records in our CRM system, ensuring data accuracy and confidentiality.
- Conduct regular check-ins with clients to ensure satisfaction and identify opportunities for additional support.
- Collaborate with recruitment consultants and other internal departments to ensure a cohesive and positive customer experience.
- Gather feedback from clients and candidates to identify areas for service improvement and contribute to process enhancements.
- Represent Career.zycto with professionalism and enthusiasm in all interactions.
Required Skills
- Minimum of 1.5 years of experience in a customer service, client relations, or similar role.
- Proven ability to build rapport and maintain professional relationships.
- Excellent verbal and written communication skills with strong attention to detail.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Ability to work effectively both independently and as part of a collaborative team.
- Adaptability to flexible working hours and changing priorities.
Preferred Qualifications
- Experience within the recruitment, HR, or professional services industry.
- Familiarity with various communication platforms (e.g., live chat, video conferencing).
- A degree or relevant qualification in Business Administration, Communications, or a related field.
Perks & Benefits
- Competitive annual salary with performance-based bonuses.
- Flexible working hours to support work-life balance.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday allowance.
- Opportunities for continuous professional development and career progression.
- A dynamic, supportive, and collaborative team environment.
- Modern office space with excellent transport links in Bootle, Liverpool.
How to Apply
If you are ready to make a significant impact and join a company that values its people, we encourage you to apply today! Please click on the application link below to submit your CV and a cover letter outlining your experience and why you are the ideal candidate for this role.
