About Company
Your role as the first point of contact is paramount at Career.zycto. We thrive on creating exceptional first impressions and fostering an organised, welcoming environment for every visitor and caller. Joining our team means becoming the heart of our office, where your meticulous attention to detail and warm professionalism will be celebrated. We value the critical contribution of our front desk team in ensuring seamless daily operations and supporting our mission to connect talent with opportunity. If you’re a proactive individual eager to make a tangible impact, Career.zycto offers a dynamic setting where your skills will truly shine.
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Job Description
Career.zycto is seeking a highly organised, professional, and client-focused Receptionist to manage our vibrant front desk operations in Bournbrook, Birmingham. This pivotal role is perfect for an individual who excels in creating a welcoming atmosphere, possesses exceptional communication skills, and has a keen eye for detail. As the face of our organisation, you will be responsible for ensuring a smooth and efficient daily flow of activities, from greeting guests and managing incoming communications to coordinating appointments and supporting various administrative tasks. You will be instrumental in making a positive first impression on clients, candidates, and partners, contributing significantly to our professional image and operational success. This role demands a proactive approach, excellent time management, and the ability to multitask effectively in a busy environment. Join a team where your organisational prowess and friendly demeanour are truly valued, and where you play a crucial part in our daily operations and client satisfaction.
Key Responsibilities
- Warmly greet and welcome visitors, clients, and candidates, ensuring a positive first impression.
- Manage and direct incoming phone calls and correspondence efficiently, handling inquiries or redirecting as appropriate.
- Maintain the reception area, ensuring it is tidy, professional, and well-stocked with necessary materials.
- Schedule and confirm appointments, meetings, and conference room bookings using calendar management software.
- Assist with basic administrative tasks, including data entry, filing, scanning, and mail distribution.
- Coordinate incoming and outgoing deliveries, ensuring proper record-keeping and timely distribution.
- Support team members with ad-hoc requests, such as preparing documents or arranging travel.
- Manage office supplies inventory, placing orders as needed to ensure continuous availability.
- Implement and maintain office security protocols by issuing visitor passes and monitoring access.
- Handle sensitive information with discretion and maintain strict confidentiality at all times.
Required Skills
- Proven experience in a reception, administrative, or customer service role.
- Excellent verbal and written communication skills with a professional telephone manner.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong organisational skills with the ability to prioritise tasks and manage time effectively.
- A proactive and positive attitude with a strong client-service orientation.
- Ability to work independently and as part of a team.
- High level of professionalism and discretion.
Preferred Qualifications
- Previous experience in a fast-paced office environment within professional services.
- Familiarity with CRM systems or advanced scheduling software.
- A relevant vocational qualification or certification in business administration.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Generous paid time off and bank holidays.
- Opportunities for professional development and training.
- A supportive and collaborative work environment.
- Convenient office location with excellent transport links.
- Employee assistance program.
- Regular team social events.
How to Apply
Eager to be the welcoming voice and face of Career.zycto? Please click on the application link below to submit your CV and a brief cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
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