About Company
Ready to lead a thriving café environment? Career.zycto is a forward-thinking organization deeply committed to fostering exceptional customer experiences and empowering its teams. We believe in cultivating a vibrant workplace where passion for hospitality meets professional growth. For a Café Supervisor, this means a chance to shine, innovate, and truly impact daily operations. Join us in setting new benchmarks for service excellence and creating memorable moments for every guest in Lichinga.
Job Description
Career.zycto is seeking an enthusiastic and experienced Café Supervisor to lead our dynamic team in Sanga, Lichinga. This is an exciting opportunity for a passionate individual to take charge of daily operations, ensuring exceptional service, quality products, and a welcoming atmosphere for all our customers. As a Café Supervisor, you will be the heart of our operations, overseeing staff, managing inventory, and maintaining our high standards of cleanliness and efficiency. Your leadership will be crucial in fostering a positive team environment, motivating staff, and ensuring that every customer leaves with a smile. We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and has a proven track record in café or restaurant management. You will be responsible for upholding our brand values, implementing operational policies, and contributing to the overall success and growth of the café. This role requires a hands-on approach, a keen eye for detail, and a genuine love for coffee, food, and people. If you are a natural leader with a dedication to service excellence and a desire to make a significant impact, we encourage you to apply and become a vital part of our Career.zycto family.
Key Responsibilities
- Supervise and coordinate daily café operations, ensuring smooth workflow and efficiency.
- Train, mentor, and motivate café staff to deliver outstanding customer service and product quality.
- Manage inventory, including ordering supplies, receiving deliveries, and minimizing waste.
- Ensure compliance with health, safety, and hygiene standards at all times.
- Handle customer inquiries, feedback, and complaints professionally and promptly.
- Oversee cash handling procedures, including daily reconciliations and banking.
- Develop and implement staff schedules to ensure adequate coverage.
- Monitor product quality and presentation, ensuring adherence to recipes and standards.
- Identify opportunities for operational improvements and implement new strategies.
- Conduct regular performance reviews and provide constructive feedback to team members.
Required Skills
- Minimum 2 years of experience in a supervisory role within a café or restaurant setting.
- Proven leadership and team management abilities.
- Excellent customer service and interpersonal skills.
- Strong organizational and problem-solving capabilities.
- Proficiency in cash handling and point-of-sale (POS) systems.
- Ability to work flexible hours, including weekends and holidays.
- Strong understanding of food safety and hygiene regulations.
Preferred Qualifications
- Diploma or certification in Hospitality Management or a related field.
- Knowledge of local Mozambican coffee culture and cuisine.
- Fluent in Portuguese and English.
- Experience with inventory management software.
- Demonstrated ability to train new staff members effectively.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Employee discounts on food and beverages.
- Comprehensive health benefits package.
- Paid time off and holidays.
How to Apply
To seize this exciting opportunity, please click on the application link below. Ensure your resume highlights your relevant experience in café supervision and leadership. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team.
