About Company
Are you driven by a passion for service and improving patient experiences? At Career.zycto, we believe in fostering a supportive and dynamic environment where healthcare professionals can truly thrive. We are a dedicated healthcare management and support organization committed to delivering exceptional administrative and coordination services within various medical settings. For a Patient Coordinator, our diverse client network and robust training programs offer unparalleled opportunities for growth, skill development, and the chance to make a tangible difference in the lives of individuals in Mocímboa da Praia and beyond. Join a team where your contributions are valued.
Job Description
Career.zycto is actively seeking a compassionate and highly organized Patient Coordinator to join our dedicated team in Mocímboa da Praia, Cabo Delgado Province. This pivotal full-time role serves as the central point of contact for patients, ensuring a seamless and positive experience from their initial inquiry through to their treatment and follow-up care. We are looking for an individual who is not only skilled in administrative tasks but also possesses a genuine empathy for patients and a commitment to service excellence.
As a Patient Coordinator, you will play an indispensable role in the daily operations of our healthcare environment, acting as the bridge between patients and medical professionals. Your primary goal will be to streamline patient flow, manage schedules efficiently, and provide clear, reassuring communication. This position is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities with precision, and is dedicated to maintaining the highest standards of patient care and confidentiality. You will be instrumental in making patients feel valued, understood, and confident in their care journey. We believe that a positive patient experience begins with exceptional coordination, and you will be at the forefront of delivering this critical service. Join us in making a real difference in the health and well-being of the Mocímboa da Praia community.
Key Responsibilities
- Schedule and confirm patient appointments, ensuring optimal clinic flow and resource utilization.
- Serve as the primary point of contact for patients, addressing inquiries, providing information, and resolving concerns with professionalism and empathy.
- Manage and maintain accurate patient records, ensuring strict adherence to confidentiality protocols and data protection regulations.
- Coordinate with doctors, nurses, and other medical staff to facilitate seamless patient care and communication.
- Handle patient registrations, check-ins, and check-outs, including processing necessary paperwork and updating demographic information.
- Assist patients with understanding their treatment plans, appointment schedules, and any necessary pre-appointment instructions.
- Manage patient correspondence, including appointment reminders, follow-up calls, and general communications.
- Process referrals, authorizations, and assist with basic billing and insurance coordination.
- Contribute to maintaining a welcoming, organized, and efficient office environment.
Required Skills
- Minimum of 1.5 years experience in a patient-facing administrative or customer service role, preferably in a healthcare setting.
- Exceptional verbal and written communication skills with a strong command of English and Portuguese.
- Demonstrated ability to multitask, prioritize, and manage time effectively in a busy environment.
- Proficiency in using computer systems, including patient management software or Electronic Medical Records (EMR).
- Outstanding organizational skills and meticulous attention to detail.
- Strong problem-solving abilities and a proactive approach to patient care.
- Proven ability to maintain patient confidentiality and handle sensitive information with discretion.
Preferred Qualifications
- Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
- Familiarity with medical terminology and healthcare industry practices.
- Experience working with diverse patient populations and understanding of cultural sensitivities.
- Fluency in additional local languages relevant to Mocímboa da Praia (e.g., Kimwani, Makonde).
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and continuous learning.
- A supportive, collaborative, and mission-driven work environment.
- Paid time off and public holidays.
- The chance to make a significant impact on community health in Mocímboa da Praia.
How to Apply
Ready to take on this vital role? We encourage all qualified candidates to apply. Please click on the application link below to submit your detailed resume and a cover letter outlining your experience and why you are the ideal candidate for this Patient Coordinator position. We look forward to reviewing your application!
