About Company
Are you a Cloud Support Engineer eager to tackle complex challenges and innovate from anywhere? Career.zycto is rapidly growing, specializing in delivering cutting-edge cloud solutions that empower businesses to thrive digitally. We pride ourselves on a culture of continuous learning, collaboration, and impactful work. Here, your expertise directly contributes to our clients’ success, transforming their operational landscapes. We champion autonomy and provide the tools and support you need to excel remotely, ensuring you’re a vital part of a dynamic, forward-thinking team. Join us to shape the future of cloud technology.
Job Description
Are you a seasoned Cloud Support Engineer seeking an exciting remote opportunity to make a tangible impact? Career.zycto is looking for a proactive and detail-oriented individual to join our dynamic team. In this remote-first role, you will be instrumental in ensuring the stability, performance, and security of our cloud-based infrastructure and client solutions. You’ll troubleshoot complex technical issues, implement robust solutions, and provide expert guidance, all while working from the comfort of your home base in Hessle, Kingston upon Hull or anywhere else in the UK.
As a Cloud Support Engineer, you will be at the forefront of problem-solving, acting as a critical point of contact for our internal teams and external clients regarding cloud infrastructure queries and incidents. Your day-to-day will involve diagnosing and resolving issues across various cloud platforms, primarily focusing on AWS, Azure, and Google Cloud Platform environments. This role demands a strong understanding of cloud services, excellent communication skills, and a commitment to continuous learning in a rapidly evolving technological landscape.
We operate in a fast-paced environment where innovation is key, and your contributions will directly influence our product and service reliability. You will collaborate closely with development, operations, and client success teams to identify root causes, implement preventative measures, and contribute to knowledge base articles and documentation. You’ll also have the opportunity to contribute to infrastructure improvements, automation scripts, and deployment processes, playing a vital role in advancing our cloud capabilities. This is a chance to leverage your expertise in a flexible work setting, contribute to a forward-thinking organization, and grow your skills with access to the latest cloud technologies. We are committed to fostering an inclusive and empowering remote work culture, ensuring you feel connected and supported regardless of your physical location. If you thrive on challenges, enjoy working autonomously while being part of a supportive team, and are passionate about cloud technology, then Career.zycto offers the perfect platform for your next career move. We value initiative, problem-solving prowess, and a deep-seated desire to deliver exceptional service. Join us and help Career.zycto continue to deliver excellence in the cloud.
Key Responsibilities
- Provide expert-level technical support for cloud-based infrastructure (AWS, Azure, GCP) and services.
- Diagnose and resolve complex technical issues related to cloud environments, networking, databases, and applications.
- Monitor cloud systems for performance, availability, and security, responding to alerts and incidents proactively.
- Implement, maintain, and troubleshoot automation scripts and infrastructure as code (IaC).
- Collaborate with development and operations teams to identify root causes of issues and implement permanent solutions.
- Contribute to the creation and maintenance of technical documentation, runbooks, and knowledge base articles.
- Participate in an on-call rotation for critical incident response.
- Advise clients and internal teams on best practices for cloud optimization, security, and cost management.
- Assist in the deployment and configuration of new cloud resources and services.
Required Skills
- Minimum 4 years of experience in cloud support, operations, or engineering.
- Proficiency with at least one major cloud platform (AWS, Azure, or GCP).
- Strong understanding of Linux/Unix operating systems.
- Experience with scripting languages (e.g., Python, Bash, PowerShell).
- Solid knowledge of networking concepts (TCP/IP, DNS, VPNs, firewalls).
- Familiarity with containerization technologies (Docker, Kubernetes).
- Experience with monitoring tools (e.g., Prometheus, Grafana, CloudWatch).
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
Preferred Qualifications
- Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Azure Administrator Associate).
- Experience with Infrastructure as Code tools (Terraform, CloudFormation, ARM templates).
- Familiarity with CI/CD pipelines and DevOps practices.
- Knowledge of database systems (SQL and NoSQL).
- Experience with ITIL frameworks.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous paid time off and public holidays.
- Comprehensive health and wellness benefits package.
- Dedicated budget for professional development and cloud certifications.
- Flexible remote work environment.
- Contribution to home office setup.
- Collaborative and supportive team culture.
- Opportunities for career growth and advancement.
- Regular virtual team-building events.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their experience and why they are a great fit for this remote Cloud Support Engineer role at Career.zycto. Please ensure your application highlights your cloud platform expertise and problem-solving skills.
