About Company
Passionate about making a positive impact on people’s careers? Career.zycto is a dynamic recruitment firm that understands exceptional customer service is paramount to success. We are dedicated to connecting talented individuals with their ideal roles, fostering professional growth and satisfaction for everyone involved. As a Customer Service Representative with us, you’ll join a vibrant culture valuing empathy, clear communication, and continuous improvement. We equip our team with the tools and training to excel, ensuring you can support our candidates and clients with unparalleled dedication. This is an ideal environment for those committed to service excellence and shaping futures.
Job Description
Are you an empathetic, proactive communicator with a passion for delivering outstanding service? Career.zycto is seeking a dedicated Full-Time Customer Service Representative to join our vibrant team in Hampstead, London. In this pivotal role, you will be the first point of contact for our valued candidates and clients, playing a crucial part in their journey with us. We’re looking for someone who thrives on solving problems, building rapport, and ensuring every interaction leaves a positive and lasting impression. This is an exciting opportunity to contribute to a company that genuinely impacts careers, where your efforts are recognized, and your professional development is supported. You will be instrumental in maintaining our reputation for excellence, providing support that goes above and beyond, and helping individuals navigate their career paths with ease and confidence. If you’re ready to bring your exceptional service skills to a role where you can truly make a difference, we encourage you to apply and become part of our mission-driven team.
Key Responsibilities
- Respond promptly and professionally to candidate and client inquiries via phone, email, and live chat.
- Provide accurate information regarding job postings, application processes, and general company services.
- Resolve issues and complaints efficiently and courteously, escalating complex problems to the appropriate department when necessary.
- Maintain detailed records of all interactions in our CRM system.
- Collaborate with internal teams (Recruitment, Account Management) to ensure a seamless candidate and client experience.
- Proactively identify opportunities to improve service delivery and customer satisfaction.
- Adhere to company policies, procedures, and service level agreements.
- Assist with onboarding and administrative tasks as needed to support recruitment operations.
Required Skills
- Proven experience (1-2 years) in a customer service role, preferably in a fast-paced environment.
- Exceptional verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and Microsoft Office Suite.
- Ability to empathize with customers and maintain a positive, professional attitude.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as part of a collaborative team.
Preferred Qualifications
- Experience in the recruitment or HR industry.
- Familiarity with applicant tracking systems (ATS).
- Additional language skills (e.g., French, German, Spanish).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off and public holidays.
- Opportunities for professional development and career growth.
- Vibrant, supportive office environment in Hampstead.
- Regular team social events and company outings.
- Pension scheme contributions.
How to Apply
Ready to take on this exciting challenge? Don’t miss this opportunity to join a team that values your dedication and passion for service. Click the application link below to submit your resume and cover letter directly. We look forward to reviewing your application!
