About Company
SBM Bank (Mauritius) Ltd. is one of the largest and most reputable banks in Mauritius, offering a comprehensive range of financial services to individuals, SMEs, and corporate clients. We are deeply committed to fostering economic growth, promoting financial inclusion, and delivering exceptional value to all our stakeholders. With a rich legacy spanning decades, SBM Bank prides itself on its spirit of innovation, unwavering customer-centricity, and a strong commitment to community development across the island. Join our dynamic and forward-thinking team and contribute significantly to shaping the future of banking in Mauritius, where your growth is as important as our clients’ success.
Job Description
Are you a dynamic and results-driven individual with a profound passion for building lasting client relationships? Do you thrive in a challenging yet immensely rewarding environment where your efforts directly contribute to both client success and sustainable business growth? SBM Bank (Mauritius) Ltd., a leading financial institution renowned for its stability and customer focus, is actively seeking an experienced Account Executive for Client Relationship Management to join our esteemed team in Chemin Grenier, within the vibrant Savanne District. In this pivotal role, you will serve as the primary point of contact for a diverse portfolio of valued clients, meticulously fostering deep relationships built on trust, mutual understanding, and the delivery of consistently exceptional service. Your core mission will be to truly understand our clients’ intricate financial aspirations, current needs, and potential challenges, proactively offering tailor-made banking solutions that strategically empower them to achieve their personal and business goals. This isn’t merely about transactional selling; it’s profoundly about advising, partnering, and ultimately becoming a trusted financial confidant and an indispensable resource for our clients. You will be instrumental in managing and strategically growing existing client accounts, diligently identifying and capitalizing on opportunities for cross-selling and up-selling our comprehensive suite of banking products. This includes a wide array of offerings such as deposits, loans, bespoke investment products, and cutting-edge digital banking solutions. Your typical day will involve conducting regular, insightful client meetings, preparing and presenting compelling financial proposals, and collaborating closely with various internal departments, including credit and operations, to ensure a seamless and superior client experience from start to finish. We expect you to be a proactive problem-solver, highly adept at handling client queries with utmost professionalism and efficiency, thereby ensuring their complete satisfaction at every single touchpoint. At SBM Bank, we firmly believe in empowering our employees to make a tangible difference. We offer a supportive environment where continuous learning, professional development, and career advancement are not just encouraged, but actively facilitated. You will receive ongoing training to stay comprehensively ahead of market trends, evolving regulatory changes, and our constantly expanding product offerings, ensuring you are always equipped with the most current knowledge to best serve our esteemed clients. If you possess strong financial acumen, exceptional communication skills, a proven track record in sales or relationship management, and a genuine desire to make a positive impact on our clients’ financial well-being, we warmly invite you to apply. Join SBM Bank and become an integral part of a team that is steadfastly dedicated to excellence and profoundly committed to building a prosperous future for our clients and the broader Mauritian communities we serve.
Key Responsibilities
- Manage and strategically grow a diverse portfolio of assigned individual and SME clients.
- Develop and nurture strong, long-lasting client relationships based on trust and mutual benefit.
- Proactively identify client financial needs and offer suitable banking products and services.
- Achieve and consistently exceed individual and team sales targets for deposits, loans, and other financial products.
- Conduct regular client meetings and reviews to ensure satisfaction, address concerns, and identify new opportunities.
- Prepare and present compelling financial proposals and solutions tailored to specific client requirements.
- Collaborate effectively with internal teams (e.g., credit, operations, legal) to ensure seamless service delivery.
- Stay comprehensively updated on market trends, competitor activities, and relevant regulatory changes.
- Handle client queries and resolve issues efficiently, professionally, and in a timely manner.
- Maintain accurate and up-to-date client records, ensuring full compliance with internal policies and external regulations.
Required Skills
- Proven experience (minimum 3 years) in sales, account management, or relationship management, preferably within the financial sector.
- Strong interpersonal, negotiation, and exceptional communication skills (verbal and written) in both English and French.
- Demonstrated ability to meet and consistently exceed ambitious sales targets.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong analytical and problem-solving capabilities, with attention to detail.
- Client-focused mindset with a proactive, results-oriented approach.
- Ability to work effectively both independently and as a collaborative team member.
- Valid driving license and ability to travel for client visits as required.
Preferred Qualifications
- Bachelor's degree in Banking, Finance, Business Administration, or a closely related field.
- Knowledge of core banking systems and Customer Relationship Management (CRM) software.
- Familiarity with the local financial market and economic landscape in Mauritius.
- Previous experience with SBM Bank products and services would be an advantage.
Perks & Benefits
- Highly competitive salary package and attractive performance-based incentives.
- Comprehensive health and life insurance coverage.
- Robust pension scheme to secure your future.
- Extensive opportunities for professional development and accelerated career growth within a leading bank.
- Exclusive employee banking benefits and preferential rates.
- Commitment to work-life balance initiatives.
- A vibrant, inclusive, and supportive work environment that fosters collaboration and innovation.
How to Apply
Interested candidates are invited to submit their applications by clicking on the link below. Please ensure your CV and a compelling cover letter highlight your relevant experience, key achievements, and articulate why you are a perfect fit for this exciting opportunity at SBM Bank.