About Company
The Mauritius Commercial Bank Ltd (MCB) stands as one of the leading and most established financial institutions in Mauritius and across the region, with a rich history spanning over 180 years. We are deeply committed to fostering financial prosperity and driving innovation within the banking sector. Our diverse and dynamic team works collaboratively to deliver exceptional service and cutting-edge financial solutions to a broad spectrum of clients, ranging from individual customers and SMEs to large corporate entities, high-net-worth individuals, and international operations. At MCB, we pride ourselves on upholding strong ethical values, a steadfast commitment to sustainability, and cultivating a workplace culture that actively encourages professional growth, continuous learning, and a healthy work-life balance for all our employees. Joining MCB means becoming part of a legacy of excellence and a future of innovation.
Job Description
As an Account Manager specializing in Client Finance at The Mauritius Commercial Bank (MCB), you will play a pivotal role at the forefront of building and nurturing robust, long-term relationships with our valued corporate and high-net-worth clients. This is a critical position that demands a strategic thinker with an innate understanding of complex financial products and services, coupled with exceptional interpersonal and communication skills. You will serve as the primary point of contact for a dedicated portfolio of clients, tasked with gaining a deep understanding of their unique financial needs, objectives, and challenges. Your expertise will enable you to provide tailored, innovative, and comprehensive banking solutions that drive their financial success. This comprehensive approach involves identifying new business opportunities, proactively cross-selling relevant MCB products and services, diligently mitigating financial risks, and ensuring strict adherence to all regulatory compliance standards.
Your responsibilities will encompass managing the entire client lifecycle, ensuring their utmost satisfaction and fostering loyalty through proactive engagement and the delivery of exemplary service. Day-to-day activities will include conducting detailed financial analyses, preparing compelling client proposals and presentations, and collaborating closely with various internal teams such as product development, risk management, and legal to deliver holistic and integrated solutions. Furthermore, you will be expected to stay continuously abreast of prevailing market trends, economic indicators, and competitor activities to strategically position MCB as the preferred financial partner for your clients. This role offers an exciting opportunity to contribute significantly to both our clients’ financial achievements and MCB’s sustained growth, forging enduring partnerships built on a foundation of trust and mutual respect. We are seeking an individual who is not only a seasoned financial expert but also a trusted advisor capable of thriving and forging strong connections within a dynamic and highly competitive financial environment.
Key Responsibilities
- Manage and strategically grow a diverse portfolio of corporate and high-net-worth clients, serving as their primary financial advisor and trusted point of contact.
- Proactively identify and thoroughly understand clients' intricate financial needs, overarching objectives, and unique challenges to deliver highly customized banking and financial solutions.
- Engage clients regularly through proactive communication to deepen relationships, enhance overall client satisfaction, and ensure long-term client retention.
- Expertly cross-sell MCB's diverse range of products and services, including but not limited to loans, trade finance, wealth management, and cutting-edge digital banking solutions.
- Conduct rigorous financial analysis and comprehensive risk assessments for client portfolios, ensuring absolute compliance with internal bank policies and all relevant regulatory requirements.
- Prepare and deliver compelling proposals, detailed financial reports, and strategic recommendations to clients, clearly articulating value propositions.
- Collaborate seamlessly with various internal departments (e.g., Credit, Legal, Product Development) to streamline service delivery, expedite issue resolution, and ensure a cohesive client experience.
- Monitor global and local market trends, competitor activities, and economic developments to proactively identify new business opportunities and potential risks to client portfolios.
- Ensure all client documentation is accurately maintained, meticulously updated, and securely stored in strict accordance with bank standards and regulatory guidelines.
- Actively participate in business development initiatives, networking events, and industry forums to expand the client base and enhance MCB's market presence.
Required Skills
- Proven experience of at least 4 years in account management, relationship management, or a similar client-facing role within the financial services industry.
- Strong and demonstrable understanding of corporate banking products, wealth management principles, and financial markets dynamics.
- Exceptional communication, negotiation, and professional presentation skills, both written and verbal.
- Superior analytical abilities, with the capacity to interpret complex financial data and identify strategic opportunities and risks.
- Proficiency in utilizing financial software, CRM systems, and other relevant banking technologies.
- Demonstrated ability to build, cultivate, and maintain strong, trust-based relationships with a diverse range of clients.
- Sound and up-to-date knowledge of local and international financial regulations and compliance frameworks.
Preferred Qualifications
- Master's degree in Finance, Business Administration, Economics, or a closely related field.
- Possession of relevant professional certifications such as CFA, ACCA, or equivalent.
- Prior experience working with international clients or within a broader regional financial context.
- Fluency in French and/or other regional languages in addition to English.
Perks & Benefits
- Highly competitive salary package and attractive performance-based bonuses.
- Comprehensive health and wellness benefits for employees and their families.
- Generous annual leave and flexible sick leave policies to support work-life balance.
- Extensive opportunities for continuous professional development, training, and career advancement within a leading financial institution.
- Access to a confidential employee assistance program for personal and professional support.
- Exclusive staff banking privileges and preferential rates on various financial products.
- Robust pension scheme and life insurance coverage for long-term financial security.
- A dynamic, collaborative, and supportive work environment that values innovation and teamwork.
- Commitment to fostering a healthy work-life balance and employee well-being.
How to Apply
If you are a driven, client-focused finance professional with a passion for building enduring relationships and eager to make a significant impact within a leading bank, we invite you to explore this exciting opportunity. Please click on the application link below to visit our careers page and submit your comprehensive resume along with a compelling cover letter detailing your relevant experience, key achievements, and why you are the ideal candidate for this pivotal Account Manager role at MCB.