About Company
Are you ready to be the welcoming face and voice of a vibrant team? At Career.zycto, we pride ourselves on fostering a collaborative and supportive work environment where every individual’s contribution is valued. As a leading player in professional services, we understand that our front-line staff are crucial to our client experience and internal efficiency. We’re seeking an Administrative Receptionist who thrives in a dynamic setting, eager to grow within an organisation that invests in its people. Join us and become an essential part of a company dedicated to excellence and positive impact, right here in Knutsford.
Job Description
Career.zycto is on the lookout for a highly organised, proactive, and friendly Administrative Receptionist to join our bustling Knutsford office. This vital role serves as the first point of contact for clients, partners, and visitors, creating a lasting positive impression through exceptional service and a professional demeanour. You will be the linchpin that connects our internal teams with the outside world, ensuring smooth daily operations by managing the reception area and providing indispensable administrative support. Beyond standard reception duties, this role incorporates elements of a support desk, requiring a keen eye for detail and the ability to efficiently triage queries, guide individuals to the right department, and manage basic logistical requests. We are seeking someone who is not just an administrator but a true ambassador for our company culture, capable of maintaining a welcoming atmosphere while adeptly handling multiple tasks in a fast-paced environment. This position offers a fantastic opportunity for someone looking to develop their administrative career in a supportive and forward-thinking company where their efforts directly contribute to overall success and client satisfaction. If you are passionate about providing outstanding service, possess strong communication skills, and enjoy being at the heart of an active office, we encourage you to apply.
Key Responsibilities
- Greet and welcome guests warmly upon arrival, directing them appropriately and professionally.
- Answer, screen, and forward incoming phone calls, ensuring efficient and courteous communication.
- Manage and distribute incoming and outgoing mail, deliveries, and couriers, maintaining accurate records.
- Maintain an organised and tidy reception area, ensuring a professional and inviting appearance at all times.
- Provide comprehensive administrative support, including scheduling appointments, preparing documents, and accurate data entry.
- Handle basic IT support desk queries and troubleshoot minor issues, escalating complex problems to relevant technical teams.
- Assist with meeting room bookings, ensuring facilities are prepared and refreshments arranged as required.
- Process and manage office supplies inventory, placing orders and maintaining stock levels efficiently.
- Support various departments with ad-hoc administrative tasks and special projects as needed.
- Maintain security by following procedures, controlling access (monitoring logbook, issuing visitor badges), and ensuring safety protocols.
Required Skills
- Proven work experience as a Receptionist, Administrative Assistant, or similar role (at least 6 months).
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for daily administrative tasks.
- Solid written and verbal communication skills with a clear and professional tone.
- Excellent organisational and time-management abilities, with a strong capacity to prioritise.
- Ability to be resourceful and proactive when issues arise, demonstrating problem-solving skills.
- Strong customer service-oriented approach, always aiming for positive interactions.
- High degree of accuracy and meticulous attention to detail in all tasks.
- Ability to multitask effectively and remain calm and efficient in a busy, fast-paced environment.
Preferred Qualifications
- Experience with a multi-line phone system and managing high call volumes.
- Familiarity with general office management procedures and basic accounting principles.
- Knowledge of basic IT troubleshooting for common office equipment and software.
- Relevant qualification or certification in Office Administration or Business Management.
- Prior experience working in a professional services or client-facing environment.
Perks & Benefits
- Competitive salary and opportunities for annual performance reviews.
- Generous holiday allowance to support work-life balance.
- Opportunities for professional development and continuous training.
- Modern and vibrant office environment situated in a prime Knutsford location.
- Company pension scheme with employer contributions.
- Employee assistance program for personal and professional support.
- Regular social events and team-building activities to foster a strong team spirit.
- Free on-site parking facilities.
- Complimentary hot and cold beverages available throughout the day.
How to Apply
Ready to make a positive impact? Please click on the application link below to submit your CV and a cover letter outlining your experience and why you are the perfect fit for this role at Career.zycto. We look forward to reviewing your application!
