About Company
Hemingways Collection represents a portfolio of luxury hospitality properties in Kenya, renowned for their unparalleled service, exquisite locations, and commitment to creating unforgettable experiences. With a legacy steeped in elegance and adventure, we offer discerning travelers exceptional stays in iconic destinations. Our properties, including the acclaimed Hemingways Watamu, are celebrated for their pristine settings, world-class amenities, and a dedication to personalized guest care. At Hemingways, we believe that our greatest asset is our team – individuals who embody passion, professionalism, and a genuine desire to serve. We foster a vibrant and inclusive work environment where talent is nurtured, contributions are valued, and every team member plays a crucial role in upholding our reputation for excellence. Joining Hemingways Collection means becoming part of a family committed to delivering extraordinary moments, set against the breathtaking backdrop of Kenya’s natural beauty. We pride ourselves on creating memorable guest journeys and supporting our local communities.
Job Description
Are you a physically fit, customer-focused individual with a passion for service excellence? Hemingways Collection, a beacon of luxury hospitality on the Kenyan coast, is seeking a dedicated and energetic Baggage Handling Porter to join our esteemed team in Mwangapwani, Donge. In this pivotal full-time role, you will be the welcoming face that guests first encounter, ensuring a seamless and effortless arrival and departure experience. Your primary responsibility will be the careful and efficient handling of guest luggage, from the moment they step onto our property until it is safely placed in their rooms or vehicles. This role goes beyond just carrying bags; it requires a keen eye for detail, a proactive approach to anticipating guest needs, and a friendly demeanor that reflects our brand’s commitment to personalized care. You will be instrumental in maintaining the pristine appearance of our lobby and public areas, providing directional assistance, and offering helpful information about our facilities and the local area. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate unwavering reliability. This is an exciting opportunity to contribute to a world-class hospitality experience and grow your career within a luxury brand, making every guest’s stay exceptional from start to finish.
Key Responsibilities
- Efficiently and carefully transport guest luggage to and from rooms, vehicles, and storage areas.
- Assist guests with inquiries, provide directions, and offer information about hotel services and local attractions.
- Maintain cleanliness and organization of the lobby, entrance, and luggage storage areas.
- Monitor and control access to the luggage room, ensuring security protocols are followed.
- Operate luggage carts and other equipment safely and responsibly.
- Assist with package deliveries and mail distribution as required.
- Collaborate with the front desk and concierge teams to ensure smooth guest operations.
- Adhere to all hotel policies, safety standards, and guest service guidelines.
- Provide proactive assistance to guests, anticipating their needs before they ask.
Required Skills
- Proven physical fitness and ability to lift and carry heavy luggage.
- Excellent customer service and interpersonal communication skills.
- High level of reliability, punctuality, and a strong work ethic.
- Ability to work effectively in a fast-paced and dynamic environment.
- Attention to detail and a commitment to maintaining high standards of cleanliness and organization.
- Fluency in English and Swahili.
Preferred Qualifications
- Minimum of 1 year of experience in a similar role within a hotel or hospitality setting.
- Knowledge of the local Mwangapwani/Donge area and surrounding attractions.
- Basic first aid knowledge.
- Valid driving license (Class D or B) may be an added advantage for specific tasks.
Perks & Benefits
- Competitive salary package.
- Comprehensive health insurance.
- Staff meals provided during shifts.
- Professional development and training opportunities.
- Opportunity to work in a luxurious and scenic environment.
- Employee recognition programs.
- Generous paid time off and holidays.
- Uniform provided and laundered.
How to Apply
Interested and qualified candidates are invited to apply by clicking on the application link below. Please ensure your CV and cover letter highlight your relevant experience and passion for delivering exceptional guest service. We encourage you to explore our careers page for other exciting opportunities.