About Company
Access Bank Plc is a leading African financial institution committed to excellence in service delivery and sustainable economic growth. With a robust network of branches across Nigeria and key financial markets globally, we are dedicated to empowering our customers and communities through innovative banking solutions. Our vision is to be the World’s Most Respected African Bank, and we achieve this by fostering a culture of innovation, integrity, and exceptional customer service. Join our dynamic team and be part of an organization that values its people and invests in their professional development.
Job Description
Are you a highly organized, customer-focused individual with a keen eye for detail and a passion for financial services? Access Bank Plc is seeking a dedicated and enthusiastic Bank Teller to join our vibrant team at our Sangotedo branch in Lagos. As a Bank Teller, you will be the face of Access Bank, playing a crucial role in providing outstanding service to our valued customers. This entry-level position is perfect for individuals eager to start a career in banking, offering a fantastic opportunity to learn the ropes of financial transactions, customer relations, and banking operations within a supportive and professional environment.
You will be responsible for handling a variety of customer transactions with accuracy and efficiency, including deposits, withdrawals, cashing checks, and processing loan payments. Beyond transactions, your role will involve building positive customer relationships, identifying opportunities to offer additional bank products and services, and resolving customer inquiries with a friendly and helpful demeanor. We are looking for someone who thrives in a fast-paced environment, can manage multiple tasks effectively, and maintains the highest standards of confidentiality and compliance. If you possess excellent communication skills, a strong work ethic, and a commitment to precision, we invite you to contribute to our mission of providing world-class banking services to our community.
Key Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, check cashing, and transfers.
- Verify customer identities, check for transaction legitimacy, and adhere strictly to all bank policies and regulatory requirements.
- Balance cash drawer daily by counting currency, reconciling discrepancies, and preparing daily transaction reports.
- Assist customers with account inquiries, resolve issues, and provide information on bank products and services.
- Identify customer needs and cross-sell appropriate bank products such as savings accounts, loans, and digital banking solutions.
- Maintain a high level of confidentiality regarding customer accounts and transactions.
- Ensure the teller station is well-organized, clean, and stocked with necessary supplies.
- Collaborate with other branch staff to achieve customer satisfaction and branch goals.
- Adhere to all security procedures and assist in maintaining a secure banking environment.
Required Skills
- Minimum of an OND/HND/B.Sc. in any discipline from a recognized institution.
- Excellent numerical ability and attention to detail.
- Strong verbal and written communication skills.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Proven customer service skills, with a friendly and professional demeanor.
- Ability to work accurately under pressure and manage time effectively.
- High level of integrity and trustworthiness.
Preferred Qualifications
- Prior experience in a customer-facing role, preferably within a service industry.
- Experience handling cash and performing basic accounting tasks.
- Familiarity with banking software or financial transaction systems.
- Knowledge of Access Bank's products and services.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
- Employee discount programs and financial wellness resources.
- A vibrant and supportive work environment.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights your relevant skills and experience. Only shortlisted candidates will be contacted for an interview.