About Company
At Career.zycto, we believe in empowering individuals to thrive in their careers. For a Bank Teller, this means being part of a team that values precision, customer service, and growth. We connect dedicated professionals with leading financial institutions in Belfast, providing unparalleled support and development. Join us to leverage your skills in a vibrant, supportive environment where your contributions directly impact community financial well-being, fostering a rewarding professional journey.
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Job Description
Career.zycto is seeking a dedicated and customer-focused Bank Teller to join our talent pool, serving various leading financial institutions in the vibrant Ballyhackamore area of Belfast. This role is pivotal in delivering exceptional service, managing daily transactions, and upholding the integrity of branch operations. As a Bank Teller, you will be the face of the bank, engaging directly with customers, processing deposits, withdrawals, and other financial transactions with accuracy and efficiency. Your commitment to fostering positive customer relationships and adherence to strict compliance guidelines will be crucial in this fast-paced environment. We are looking for an individual who embodies trustworthiness, attention to detail, and a proactive approach to problem-solving. This is an exciting opportunity to contribute to the financial well-being of the community, grow your banking career, and gain valuable experience within a supportive network of professionals. You will be instrumental in ensuring smooth branch operations, identifying customer needs, and offering appropriate solutions or referrals. Join our team and play a key role in building lasting relationships and driving customer satisfaction in the financial services sector, upholding the highest standards of professionalism and integrity.
Key Responsibilities
- Accurately process a high volume of financial transactions including deposits, withdrawals, loan payments, and cheque cashing.
- Manage and balance cash drawers daily, ensuring all transactions reconcile without discrepancies.
- Provide outstanding customer service, addressing inquiries, resolving issues, and identifying opportunities to educate customers on bank products and services.
- Adhere strictly to all banking regulations, policies, and procedures, including anti-money laundering (AML) and know your customer (KYC) guidelines.
- Assist customers with account opening and closing procedures, statement inquiries, and other general banking needs.
- Maintain a high level of confidentiality and security for all customer information and transactions.
- Collaborate effectively with branch colleagues and management to achieve team goals and enhance overall branch performance.
- Proactively identify potential fraudulent activity and take appropriate action to mitigate risks.
- Operate and troubleshoot basic office equipment such as computers, printers, and coin counters.
- Participate in ongoing training and development programs to stay updated on product knowledge and compliance requirements.
- Promote a positive and welcoming branch environment for all customers.
Required Skills
- Proven experience in cash handling and transaction processing.
- Exceptional customer service and interpersonal communication skills.
- Strong attention to detail and accuracy in all tasks.
- Ability to work effectively in a fast-paced, high-volume environment.
- Proficiency with basic computer applications and office equipment.
- Demonstrated ability to maintain confidentiality and adhere to compliance standards.
- Problem-solving capabilities and a proactive approach to challenges.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience as a Bank Teller or in a similar financial services role.
- Knowledge of banking products, services, and regulatory requirements.
- A relevant college degree or professional certification in finance or business.
- Experience with banking software systems.
Perks & Benefits
- Competitive salary with opportunities for performance-based bonuses.
- Comprehensive training and continuous professional development.
- Clear career progression pathways within the financial services sector.
- Generous paid time off and holiday allowance.
- Contribution to a pension scheme.
- Employee assistance program for personal and professional support.
- Opportunity to work within a supportive and collaborative team environment.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and cover letter. Please highlight your experience in customer service, cash handling, and adherence to financial regulations. We look forward to reviewing your application.
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