About Company
Join Career.zycto, where your voice becomes our clients’ success story! We are a dynamic and rapidly expanding Business Process Outsourcing (BPO) firm committed to delivering exceptional customer experiences. Our environment thrives on collaboration, continuous learning, and a passion for service excellence, making it the ideal place for Call Centre Agents to flourish. Here, you’ll be part of a supportive team that values clear communication and proactive problem-solving, providing you with the tools and mentorship to advance your career. We empower our agents to be the best and brightest in the industry, fostering a culture of mutual respect and high performance.
Job Description
Are you an energetic and customer-focused individual looking to kickstart or advance your career in a vibrant call centre environment? Career.zycto is seeking highly motivated Call Centre Agents to join our growing team in South C, Nairobi, for an immediate start. As a key frontline ambassador, you will be the voice of our diverse clients, providing exceptional support, resolving inquiries, and ensuring every customer interaction is positive and productive. We pride ourselves on creating memorable customer journeys, and we’re looking for individuals who share our commitment to excellence and possess a genuine desire to help others.
In this fast-paced role, you will handle inbound and outbound calls, manage customer databases, provide accurate information, and troubleshoot issues with professionalism and empathy. We value agents who are quick learners, adaptable, and possess excellent communication skills, both verbal and written. This is an unparalleled opportunity to develop valuable professional skills, work with cutting-edge communication technology, and contribute to a company that genuinely invests in its people. If you are passionate about customer service, thrive in a dynamic team setting, and are ready to make a significant impact from day one, we encourage you to apply. Join Career.zycto and become part of a success-driven culture where your contributions are recognized and your growth is supported.
Key Responsibilities
- Handle a high volume of inbound and outbound customer calls in a timely and professional manner.
- Identify customer needs, clarify information, research every issue, and provide solutions or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call centre database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
- Follow communication scripts when handling different topics and escalate unresolved issues to the appropriate internal teams.
Required Skills
- Proven experience as a Call Centre Agent or in a similar customer service role (at least 6 months).
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and interpersonal skills, both verbal and written.
- Ability to multi-task, set priorities, and manage time effectively.
Preferred Qualifications
- Diploma or Certificate in Customer Service, Business Administration, or a related field.
- Proficiency in additional local languages (e.g., Swahili) is a plus.
- Experience with call centre software and telephone systems.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health benefits package.
- Opportunities for professional growth and career advancement.
- Ongoing training and development programs.
- A supportive and collaborative work environment.
- Employee wellness initiatives.
How to Apply
Ready to make a difference? We encourage all qualified candidates to apply promptly. Please click on the application link below to submit your resume and cover letter. We look forward to hearing from you!
