About Company
Island Car Rentals Ltd. has been a cornerstone of the Jamaican transportation landscape for over three decades, providing reliable and quality vehicle rental services to both local residents and international visitors. As a proudly Jamaican-owned and operated company, we are dedicated to offering exceptional customer service, a diverse fleet of well-maintained vehicles, and a seamless rental experience. We play a vital role in facilitating tourism and business travel across the island, building strong relationships with our clients through trust, efficiency, and a deep understanding of their needs. Our team is our greatest asset, and we foster a supportive, dynamic, and engaging work environment where individuals can grow and contribute to our continued success. Join us and become a part of a company that truly moves Jamaica forward.
Job Description
Are you a proactive, customer-focused individual looking for an exciting part-time opportunity in the vibrant car rental industry? Island Car Rentals Ltd. is seeking a dedicated Car Rental Assistant to join our dynamic team in Kingston. This role is perfect for someone who thrives in a fast-paced environment, possesses excellent interpersonal skills, and is committed to providing outstanding service. As a Car Rental Assistant, you will be the face of our company, greeting customers, assisting them through the rental and return processes, and ensuring a smooth and pleasant experience from start to finish. You’ll handle reservations, prepare rental agreements, inspect vehicles, and address customer inquiries, all while maintaining a friendly and professional demeanor. This position offers an invaluable chance to develop your customer service and administrative skills within a leading Jamaican company, contributing directly to the satisfaction of our diverse clientele. If you are detail-oriented, a quick learner, and eager to make a significant impact in a thriving service industry, we encourage you to apply and help us continue our tradition of excellence.
Key Responsibilities
- Greet customers warmly, ascertain their rental needs, and provide information regarding vehicle options, rates, and rental terms.
- Process rental agreements accurately and efficiently, including verifying customer identification, driver's licenses, and payment information.
- Conduct pre-rental and post-rental vehicle inspections, noting any existing damage and ensuring vehicles are clean and ready for rental or return.
- Handle customer inquiries and resolve minor issues or complaints professionally and effectively, escalating complex matters to management when necessary.
- Manage vehicle inventory, ensuring proper documentation and tracking of vehicles in and out of the lot.
- Process payments, calculate rental charges, and explain billing details clearly to customers.
- Assist with maintaining the cleanliness and organization of the rental office and vehicle staging areas.
- Perform administrative tasks such as data entry, filing, and preparing daily reports.
- Communicate effectively with other team members to ensure seamless operations and customer satisfaction.
- Adhere to all company policies, procedures, and safety guidelines.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation with a friendly and approachable attitude.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to work effectively in a fast-paced and dynamic environment.
- High level of attention to detail and accuracy.
- Valid driver's license with a clean driving record.
- Problem-solving abilities and a proactive approach to challenges.
Preferred Qualifications
- Previous experience in a customer service, hospitality, or car rental role.
- Knowledge of local Kingston geography and popular tourist destinations.
- Ability to speak a second language (e.g., Spanish, French) is a plus.
- High school diploma or equivalent; some college education is an advantage.
Perks & Benefits
- Competitive hourly compensation.
- Flexible part-time working hours to suit your schedule.
- Opportunity to work in a reputable and well-established Jamaican company.
- Friendly and supportive team environment.
- Opportunities for professional development and growth within the company.
- Staff discounts on car rentals (subject to company policy).
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to the Island Car Rentals family!