About Company
MTN Rwanda is a leading telecommunications company in Rwanda, committed to connecting people and fostering digital inclusion across the nation. As a part of the MTN Group, a multinational telecommunications giant, MTN Rwanda has been at the forefront of innovation, providing unparalleled mobile, data, and digital services to millions of Rwandans since 1998. Our mission extends beyond telecommunications; we aim to empower communities, drive economic growth, and contribute positively to society through various initiatives and job creation. Operating across all provinces, including the Eastern Province and Gatsibo District, we pride ourselves on a customer-centric approach, a vibrant work culture, and a dedication to service excellence. Joining MTN Rwanda means becoming part of a dynamic team that values integrity, innovation, and teamwork, all while making a tangible difference in people’s lives.
Job Description
Are you a customer service enthusiast with a knack for numbers and a desire for a flexible work schedule? MTN Rwanda is seeking a dedicated and reliable Cashier to join our vibrant team at our retail outlet in Gatsibo, Eastern Province. In this essential role, you will be the face of MTN, providing exceptional service to our valued customers, processing transactions accurately, and ensuring a smooth and efficient shopping experience. This position offers the advantage of flexible shifts, allowing for a better work-life balance while contributing significantly to our daily operations. As a Cashier, you will handle cash, credit, and mobile money transactions, manage customer inquiries, and maintain a clean and organized workstation. Your meticulous attention to detail and friendly demeanor will be crucial in upholding MTN’s reputation for excellence. We are looking for someone who is not only proficient in handling transactions but also eager to learn about our products and services to assist customers effectively. This is a fantastic opportunity for individuals who thrive in a fast-paced environment and are committed to delivering top-tier service while enjoying the flexibility that comes with varied scheduling. You will be responsible for ensuring the accuracy of all financial transactions, reconciling your till at the end of your shift, and adhering to all company policies and procedures. We believe in empowering our employees, and this role provides an excellent foundation for growth within the telecommunications and retail sectors. Join us and help us connect Rwanda, one customer at a time!
Key Responsibilities
- Process customer transactions accurately and efficiently using point-of-sale (POS) systems.
- Handle cash, credit card, and mobile money payments, ensuring correct change and transaction recording.
- Provide exceptional customer service, answering inquiries and assisting with product and service information.
- Maintain a clean, organized, and inviting checkout area.
- Reconcile cash drawers at the beginning and end of each shift, ensuring accuracy.
- Resolve customer complaints or escalate issues to management when necessary.
- Adhere strictly to all company policies and procedures regarding cash handling and customer service.
- Assist with inventory checks and restocking shelves when required.
- Promote special offers, new products, and services to customers.
- Collaborate with team members to ensure smooth store operations.
Required Skills
- Proven experience in customer service or a public-facing role.
- Strong mathematical skills and attention to detail for accurate transaction processing.
- Excellent verbal communication and interpersonal skills.
- Ability to operate a point-of-sale (POS) system.
- High level of integrity and trustworthiness.
- Ability to work effectively in a fast-paced environment and manage flexible shifts.
Preferred Qualifications
- High school diploma or equivalent.
- Previous experience as a cashier or in a retail environment (6+ months).
- Familiarity with telecommunications products and services.
- Proficiency in Kinyarwanda and English; knowledge of French is a plus.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Opportunities for professional development and career growth within MTN Rwanda.
- Flexible working hours and shift scheduling.
- A dynamic and supportive work environment.
- Employee discounts on MTN products and services.
How to Apply
Interested candidates who meet the qualifications are encouraged to apply by clicking on the application link below. Please ensure your application highlights your customer service experience and your availability for flexible shifts. We look forward to reviewing your application!