About Company
Caribbea Bay Resort, a jewel in the crown of African Sun Hotels, offers an idyllic retreat on the shores of Lake Kariba in Zimbabwe. Inspired by the Mediterranean, our resort blends stunning natural beauty with exceptional hospitality, providing guests with unparalleled experiences. We pride ourselves on creating memorable holidays, from adventurous water sports to serene sunsets over the lake. Our mission is to deliver world-class service, comfort, and unique experiences that celebrate the spirit of Kariba. We are committed to sustainable tourism and fostering a vibrant, supportive work environment for our dedicated team.
Job Description
We are seeking an accomplished and visionary Chief Operations Officer (COO) to lead and optimize the operational excellence of Caribbea Bay Resort. This pivotal role will be instrumental in driving our strategic initiatives, enhancing guest satisfaction, and ensuring the seamless execution of all resort activities. The COO will report directly to the General Manager and will be responsible for overseeing all departments, including Front Office, Food & Beverage, Housekeeping, Maintenance, and Security. You will be tasked with identifying areas for improvement, implementing best practices, and fostering a culture of high performance and continuous improvement across the organization. This position requires a dynamic leader with a proven track record in the hospitality industry, exceptional business acumen, and a passion for delivering outstanding guest experiences. The ideal candidate will possess a deep understanding of resort operations, financial management, and human capital development. This is an incredible opportunity to make a significant impact on a beloved resort, shaping its future and cementing its reputation as a premier destination in Zimbabwe. You will be empowered to innovate, lead, and inspire our team to reach new heights of operational efficiency and guest delight. Join us in making Caribbea Bay Resort an even more exceptional place for both guests and employees.
Key Responsibilities
- Develop and implement operational strategies that align with the resort's overall business objectives and enhance guest satisfaction.
- Oversee the day-to-day operations of all resort departments, ensuring efficiency, quality, and adherence to brand standards.
- Monitor financial performance, manage budgets, and identify opportunities for cost savings and revenue growth.
- Lead, mentor, and develop a high-performing team, fostering a culture of excellence, collaboration, and accountability.
- Ensure compliance with all health, safety, and environmental regulations, maintaining high standards of cleanliness and security.
- Drive continuous improvement initiatives, leveraging data and guest feedback to refine services and operational processes.
- Manage relationships with vendors, suppliers, and key stakeholders to ensure optimal resource management.
- Implement and enforce company policies and procedures, ensuring consistency across all operational areas.
- Prepare comprehensive reports on operational performance, presenting findings and recommendations to senior management.
- Champion guest experience initiatives, ensuring all guests receive personalized and memorable service throughout their stay.
Required Skills
- Minimum of 10 years in a senior operational leadership role within the hospitality industry, preferably in a resort setting.
- Demonstrated ability to manage multi-departmental operations with a focus on efficiency and guest satisfaction.
- Strong financial management skills, including budgeting, forecasting, and P&L responsibility.
- Exceptional leadership, team-building, and interpersonal communication skills.
- Proven experience in strategic planning and execution.
- Excellent problem-solving abilities and decision-making under pressure.
- Proficiency in hotel management software and general office applications.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Preferred Qualifications
- Master's degree (MBA or equivalent) in a relevant field.
- Experience working in diverse cultural environments.
- Certifications in hospitality operations, project management, or leadership.
- Familiarity with the Zimbabwean tourism market and local regulations.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Generous paid time off and holiday schedule.
- Opportunities for professional development and career advancement within African Sun Hotels.
- On-site accommodation options, if applicable, for senior management.
- Access to resort facilities and discounts on services.
- A supportive and dynamic work environment in a stunning location.
How to Apply
Are you ready to lead operations at one of Zimbabwe’s most iconic resorts? If you possess the vision, leadership, and operational acumen we are looking for, we encourage you to apply today. Please click on the application link below to submit your detailed resume and a compelling cover letter outlining your experience and qualifications for this role.