About Company
Career.zycto empowers businesses by connecting them with top-tier talent and providing strategic HR guidance. We are a boutique recruitment and HR consulting firm situated in the historic and vibrant community of Chinatown, Vancouver. Our mission is to elevate the client experience through personalized service and innovative solutions. For a client experience advisor, this means a dynamic environment where your passion for building relationships directly impacts our clients’ success and our growth. We foster a collaborative culture that values initiative and dedication to exceptional service.
Advertisement
Job Description
Are you passionate about creating exceptional client journeys and building lasting relationships? Career.zycto, a dynamic and forward-thinking recruitment and HR consulting firm nestled in the vibrant heart of Chinatown, Vancouver, is actively seeking a dedicated Client Experience Advisor to join our growing team. This is a pivotal role for an individual who thrives on understanding client needs, proactively resolving challenges, and ensuring every interaction leaves a positive and memorable impression. In today’s competitive talent landscape, the client experience is paramount, and at Career.zycto, we believe it’s the cornerstone of our success. We pride ourselves on delivering bespoke talent solutions, and your expertise will be instrumental in upholding our reputation for excellence and driving client loyalty.
As a Client Experience Advisor, you will be the primary point of contact for our valued clients, guiding them through our comprehensive suite of services, offering strategic insights, and acting as a trusted consultant. Your days will involve engaging with a diverse portfolio of businesses across various sectors, from burgeoning local startups to established enterprises, helping them navigate the complexities of talent acquisition, HR strategy, and retention. This isn’t just about reactive problem-solving; it’s about anticipating client needs, establishing robust communication channels, and ensuring the seamless and timely delivery of our recruitment and consulting services. You will play a critical role in shaping how our clients perceive and interact with Career.zycto, transforming potential challenges into opportunities for enhanced satisfaction and long-term partnership. We are looking for someone who is not only adept at empathetic communication but also possesses a keen analytical mind, capable of interpreting client feedback to drive continuous improvement in our service offerings and operational processes. Furthermore, you will contribute to developing and implementing client retention strategies, identifying upselling opportunities, and representing Career.zycto’s values in every engagement. If you are a proactive self-starter with an unwavering commitment to client success, a desire to contribute to a company that values innovation, and a passion for human connection in the professional sphere, then we encourage you to explore this exciting opportunity. Join us in making a tangible difference in the talent landscape, one exceptional client experience at a time, right here in the bustling heart of Vancouver’s historic Chinatown.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of clients, building and maintaining strong, long-lasting relationships.
- Proactively identify client needs and provide tailored solutions from Career.zycto's service offerings.
- Manage client inquiries and resolve issues promptly and efficiently, ensuring high levels of client satisfaction.
- Collaborate with internal teams (e.g., recruitment, HR consulting) to ensure seamless service delivery and client success.
- Gather and analyze client feedback to identify trends, suggest improvements, and contribute to service development.
- Conduct regular check-ins and business reviews with clients to assess satisfaction, identify new opportunities, and reinforce value.
- Maintain accurate client records and communications within our CRM system.
Required Skills
- Minimum 2 years of experience in client service, account management, or a similar client-facing role.
- Exceptional verbal and written communication skills with a proven ability to build rapport.
- Strong problem-solving and conflict resolution abilities.
- Proficiency with CRM software and Google Workspace or Microsoft Office Suite.
- Demonstrated ability to manage multiple client accounts simultaneously.
- A proactive and empathetic approach to client engagement.
Preferred Qualifications
- Bachelor’s degree in Business Administration, Human Resources, Communications, or a related field.
- Experience in the recruitment, HR, or professional services industry.
- Familiarity with the Vancouver business landscape.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision benefits package.
- Opportunities for professional development and continuous learning.
- Vibrant and inclusive office culture in a prime Vancouver location.
- Paid time off, including sick days and vacation.
- Team-building events and social gatherings.
How to Apply
Ready to make a significant impact as our Client Experience Advisor? We encourage all qualified candidates to apply. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal fit for Career.zycto. We look forward to reviewing your application!
Advertisement
