About Company
Career.zycto empowers businesses by connecting them with top talent, ensuring seamless integration and continued success. We believe that exceptional client support begins with a team that feels valued and understood. As a forward-thinking recruitment and HR solutions provider, we’re dedicated to fostering an environment where innovation thrives, and every team member contributes to our collective growth. Joining us means becoming part of a dynamic, remote-first culture that champions professional development and impactful client relationships. We’re looking for someone who shares our passion for service excellence and wants to make a real difference for our clients globally.
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Job Description
Are you a natural problem-solver with a passion for helping others succeed and thrive in a remote setting? Career.zycto is actively seeking a dedicated and proactive Client Onboarding Support Specialist to join our dynamic, fully remote team. In this pivotal role, you will be the welcoming face and guiding hand for our new clients, ensuring their smooth transition and successful adoption of our innovative recruitment solutions. This isn’t just about technical setup; it’s a critical role focused on building foundational relationships, deeply understanding client needs, and empowering them to leverage our platform to its fullest potential from day one. You’ll be instrumental in guiding clients through initial setup, product tours, and best practices, tailoring your approach to diverse business requirements. We’re looking for someone who thrives in a fast-paced environment, possesses exceptional communication skills, and can translate complex information into easily digestible insights for various audiences. You’ll play a crucial part in shaping our clients’ initial experience, setting the stage for long-term partnerships and overall satisfaction. If you are passionate about customer success, enjoy a consultative approach, and are eager to contribute to a growing, dynamic team from anywhere in Canada, we encourage you to apply and help us continue to build lasting client relationships.
Key Responsibilities
- Guide new clients through the onboarding process remotely.
- Conduct virtual training sessions and tailored product demonstrations.
- Act as primary contact for new clients, resolving inquiries promptly.
- Collaborate with internal teams for a seamless client experience.
- Develop and maintain comprehensive onboarding documentation and resources.
- Monitor client progress and engagement, addressing potential roadblocks.
- Gather client feedback for continuous process and product improvement.
- Accurately log all client data and interactions in our CRM system.
Required Skills
- Minimum 1-2 years experience in client success or a similar client-facing role, preferably SaaS.
- Demonstrated ability to manage multiple client accounts simultaneously.
- Exceptional verbal and written communication skills.
- Proficiency with CRM software (e.g., Salesforce) and collaboration tools (e.g., Zoom).
- Strong problem-solving abilities and proactive approach.
- Comfortable working independently in a remote setting.
- Fluency in English.
Preferred Qualifications
- Experience with recruitment technology platforms or HR software.
- Familiarity with project management methodologies.
- Post-secondary degree/diploma in Business, Communications, or related field.
- Bilingualism (English and French) is a significant asset.
- Proven track record of improving client satisfaction.
Perks & Benefits
- Competitive salary and performance incentives.
- Comprehensive health, dental, and vision benefits.
- Flexible work schedule in a fully remote environment.
- Generous paid time off and holidays.
- Opportunities for professional development and learning.
- Supportive, collaborative, and inclusive company culture.
- Company-provided equipment for your home office.
- Regular virtual team-building activities.
How to Apply
Ready to make a significant impact with a forward-thinking remote team? If you’re passionate about client success and thrive in a dynamic environment, we’d love to hear from you! Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this remote Client Onboarding Support position. We appreciate all applications, but only those selected for an interview will be contacted.
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