About Company
Are you eager to launch your career in a dynamic, client-focused environment? Career.zycto is a rapidly growing professional services firm dedicated to empowering businesses with seamless solutions and exceptional support. We believe in nurturing talent, fostering innovation, and building strong, lasting relationships, both with our clients and our team members. Joining us means stepping into a collaborative culture where your growth is our priority. We are committed to providing a supportive, learning-rich setting perfect for a Client Onboarding Trainee to thrive and make a tangible impact from day one. Your journey to becoming an expert starts here.
Job Description
Career.zycto is seeking a highly motivated and enthusiastic Client Onboarding Trainee to join our remote team, based out of the Yonge–Eglinton, Toronto area. This entry-level position is an incredible opportunity for an individual looking to kickstart their career in client relations and operational excellence within a fast-paced professional services environment. As a Trainee, you will play a crucial role in ensuring our new clients experience a smooth, positive, and efficient transition into our services. This involves learning our comprehensive onboarding processes, understanding client needs, and coordinating with various internal teams to deliver a world-class client experience. You will gain hands-on experience in project management fundamentals and client communication strategies. We are looking for someone who is a quick learner, exceptionally organized, possesses excellent communication skills, and has a strong desire to help others succeed. This role offers extensive training, mentorship, and a clear path for professional development. If you are passionate about building relationships and contributing to a growing company, we encourage you to apply and grow with us.
Key Responsibilities
- Assist in seamless client onboarding and transition processes.
- Communicate onboarding timelines, requirements, and expectations clearly.
- Coordinate effectively with internal teams for service activation.
- Prepare and organize client documentation and agreements.
- Support client meetings, take notes, and learn engagement best practices.
- Customize client accounts within internal systems.
- Track onboarding progress and report issues to senior team members.
- Contribute to process improvements and documentation.
- Maintain accurate CRM records.
- Continuously learn about products, services, and industry trends.
Required Skills
- Excellent written and verbal communication skills.
- Outstanding organizational skills and attention to detail.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work productively and independently in a remote setting.
- Proactive problem-solver with a client-first mindset.
- Strong desire for continuous learning and professional growth.
Preferred Qualifications
- Post-secondary education in Business, Communications, or related field.
- Prior experience in customer service, administrative, or team support roles.
- Familiarity with CRM software (e.g., Salesforce, HubSpot).
- Basic understanding of project management principles.
- Aptitude for quickly adapting to new technologies.
Perks & Benefits
- Comprehensive paid training and mentorship.
- Clear career advancement opportunities.
- Flexible remote work environment.
- Competitive hourly compensation.
- Generous paid time off.
- Health and dental benefits (after probation).
- Access to professional development resources.
- Supportive and collaborative team culture.
How to Apply
Interested candidates are invited to submit their resume and a cover letter outlining their interest in the Client Onboarding Trainee role and why they believe they would be a great fit for Career.zycto. Please click on the application link below to apply directly.
