About Company
Ngoma Health Center is a pivotal community health facility nestled in the heart of Ngoma Sector, Huye District, Rwanda. Dedicated to serving the health needs of our vibrant community, we provide comprehensive primary healthcare services including maternal and child health, disease prevention, outpatient care, and health education. Our mission is to promote wellness, deliver accessible and high-quality medical care, and empower our community members to lead healthier lives. We are a team of passionate healthcare professionals committed to fostering a supportive and compassionate environment for both our patients and our staff, striving for excellence in every aspect of our service delivery. Joining Ngoma Health Center means becoming part of a team that truly makes a difference in the everyday health and well-being of the Ngoma community.
Job Description
We are seeking a dedicated and compassionate Clinic Patient Care Coordinator to join our esteemed team at Ngoma Health Center. This full-time, on-site role is crucial in ensuring a seamless and positive experience for all patients from their first point of contact through their entire care journey. As a vital member of our administrative and patient support team, you will act as the primary liaison between patients, their families, and our clinical staff, facilitating essential communication, managing complex appointment schedules, and handling a wide array of administrative tasks with the utmost efficiency and empathy. Your responsibilities will extend beyond mere scheduling; you will be instrumental in orchestrating patient flow within the clinic, ensuring that all necessary information is accurately recorded and accessible, assisting with patient education initiatives, and proactively addressing patient inquiries and concerns. This role demands an individual with exceptional organizational skills, a profound sense of responsibility, and a genuine desire to make a tangible difference in the lives of those we serve. You will play a key role in maintaining a welcoming and orderly clinic environment, contributing directly to our reputation for patient-centered care. The ideal candidate will be a proactive problem-solver with a knack for compassionate and clear communication, capable of thriving in a fast-paced, sometimes demanding, healthcare environment. You will work closely with doctors, nurses, and other support staff to coordinate care plans, manage referrals, and ensure that every patient interaction reflects the high standards of care and empathy that Ngoma Health Center is known for. If you are passionate about healthcare, possess a meticulous eye for detail, and are eager to contribute to a community-focused mission, we encourage you to apply and become an integral part of our commitment to delivering outstanding health services.
Key Responsibilities
- Manage patient scheduling, registration, and admission processes efficiently and courteously.
- Act as the primary point of contact for patients, addressing inquiries and guiding them through clinic services.
- Coordinate with doctors, nurses, and other medical staff to ensure smooth patient flow and care transitions.
- Maintain accurate and confidential patient records, both physical and electronic, ensuring data integrity.
- Provide clear information to patients regarding appointments, procedures, necessary preparations, and follow-up care.
- Handle patient billing, insurance verification, and payment collection in accordance with clinic policies.
- Facilitate referrals to specialists or other healthcare facilities as needed, ensuring proper documentation.
- Resolve patient concerns and complaints promptly and professionally, escalating issues when necessary.
- Assist with inventory management of office supplies and maintain a tidy and organized reception area.
- Contribute to patient education efforts by distributing relevant health materials and answering general questions.
Required Skills
- Proven experience in an administrative or coordination role, preferably within a healthcare setting.
- Exceptional interpersonal and communication skills, with fluency in Kinyarwanda and English (oral and written).
- Strong organizational skills and attention to detail, capable of managing multiple tasks simultaneously.
- Proficiency in basic computer applications, including Microsoft Office Suite (Word, Excel) and data entry.
- Demonstrated empathy, patience, and a compassionate approach to patient interaction.
- Ability to work effectively independently and as part of a multidisciplinary team.
- Problem-solving aptitude with a proactive and solutions-oriented mindset.
- High level of discretion and adherence to patient confidentiality (HIPAA/privacy regulations).
Preferred Qualifications
- Diploma or Bachelor's degree in Business Administration, Healthcare Management, or a related field.
- Knowledge of medical terminology and healthcare administrative procedures.
- Experience with electronic health record (EHR) systems.
- Ability to communicate in French is a strong asset.
- Previous experience in a community health center environment.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Opportunities for professional development and continuous learning.
- A supportive and collaborative work environment.
- Contribution to a vital community health mission.
- Standard health benefits package as per Ngoma Health Center policy.
How to Apply
Interested candidates are invited to submit their application, including a cover letter detailing their suitability for the role and an updated CV, by clicking on the application link below. Please ensure your application highlights your relevant experience and why you are passionate about patient care coordination. We look forward to reviewing your application.