About Company
Golden Peacock Resort Hotel is a prestigious hospitality establishment renowned for offering an unparalleled guest experience in Beira, Mozambique. Situated along the scenic coast of Macuti, our resort provides a luxurious escape for both leisure and business travelers. With a wide range of amenities including exquisite dining, a sparkling swimming pool, modern conference facilities, and elegantly appointed rooms, we pride ourselves on delivering world-class service. Our commitment to excellence extends to every interaction, ensuring our guests create lasting memories. We believe in fostering a vibrant and supportive work environment where every team member contributes to our shared success and guest satisfaction. Join us in setting the benchmark for luxury hospitality in Mozambique.
Job Description
Join the esteemed team at Golden Peacock Resort Hotel as a Concierge Helper, a pivotal part-time role dedicated to enhancing our guests’ stay through exceptional service and support. In this dynamic position, you will be the welcoming face and a crucial point of contact for our diverse clientele, ensuring their needs are met with efficiency, courtesy, and genuine Mozambican hospitality. Our resort prides itself on creating memorable experiences, and as a Concierge Helper, you are instrumental in delivering this promise from the moment guests arrive until their departure. Your role contributes directly to the overall positive impression guests have of our world-class establishment.
Your day will involve a variety of tasks, from warmly greeting guests upon arrival and assisting with luggage handling to providing accurate and insightful information about our resort’s extensive facilities, local attractions, and efficient transportation options within Beira and beyond. You will play a key role in maintaining the pristine appearance and inviting atmosphere of our lobby and front desk area, ensuring it always reflects the high standards of our brand and offers a serene environment for our guests. This role requires an individual who is exceptionally proactive, possesses a keen eye for detail, and demonstrates outstanding communication skills, both verbal and non-verbal, to interact effectively with guests and colleagues. You’ll be working closely with the Front Desk and Concierge teams, supporting them in delivering seamless service, and occasionally running essential errands to facilitate guest requests or operational needs, ensuring every aspect of their stay is smooth and enjoyable.
This is more than just a support role; it’s an unparalleled opportunity to be an ambassador for Golden Peacock Resort Hotel, directly influencing guest satisfaction and loyalty through your dedication and service. We are looking for someone who thrives in a fast-paced yet luxurious environment, can anticipate guest needs before they arise, and is always ready to go the extra mile with a positive, can-do attitude. If you are passionate about the art of hospitality, enjoy interacting with people from all walks of life, and are looking for a rewarding part-time position where you can make a tangible and significant difference in the guest experience, we strongly encourage you to apply and become a valued member of our dedicated and professional team. Your contribution will be vital in upholding our reputation as a premier destination in Mozambique.
Key Responsibilities
- Warmly greet guests upon arrival and departure, offering assistance with a friendly demeanor and a welcoming smile.
- Efficiently assist guests with luggage handling, ensuring prompt and careful delivery to their rooms.
- Provide accurate and up-to-date information about hotel services, facilities, local attractions, dining options, and transportation schedules.
- Support the Concierge and Front Desk teams with various tasks, including running errands, delivering messages, and handling small administrative duties.
- Maintain the cleanliness, tidiness, and sophisticated atmosphere of the lobby, entrance, and concierge desk areas.
- Respond promptly and courteously to guest inquiries and requests, escalating complex issues to the appropriate department with clarity.
- Assist with package and mail handling for guests, ensuring secure and timely delivery.
- Demonstrate a proactive approach to identifying and addressing guest needs, anticipating their requirements where possible.
- Adhere strictly to all hotel policies, safety standards, and guest service guidelines to ensure a consistent high-quality experience.
Required Skills
- Excellent verbal communication and interpersonal skills in both Portuguese and English.
- Strong customer service orientation with a pleasant, approachable, and professional personality.
- Ability to work effectively and collaboratively in a fast-paced, team-oriented hospitality environment.
- Good physical stamina for standing, walking, lifting luggage, and performing duties throughout shifts.
- Basic computer proficiency for information lookup and simple administrative tasks.
- A keen eye for detail and a proactive attitude towards guest satisfaction.
Preferred Qualifications
- Previous experience (at least 6 months) in a hospitality or customer service role, preferably in a hotel or resort setting.
- In-depth knowledge of local Beira attractions, cultural sites, and transportation networks.
- Ability to speak additional languages (e.g., French, Swahili, Sena) is a significant advantage.
- A valid Mozambican driving license with a clean record.
- High school diploma or equivalent.
Perks & Benefits
- Competitive part-time salary commensurate with experience and market rates.
- Opportunity to work in a luxury resort environment, learning from industry best practices.
- Comprehensive training and continuous professional development opportunities.
- Employee discounts on hotel services, including F&B and accommodation.
- A supportive, inclusive, and collaborative team culture that values every contribution.
- Meal allowance during shifts to ensure comfort and well-being.
- Direct impact on guest satisfaction and the resort's reputation.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a compelling cover letter detailing their suitability for this role and their passion for hospitality. Please ensure your application highlights relevant experience, language proficiency, and why you believe you would be an excellent fit for the Golden Peacock Resort Hotel team. Click on the link below to apply for the job.