About Company
At Career.zycto, we empower talent, connecting driven professionals with opportunities that redefine their career trajectories. For a Corporate Travel Support Analyst, our environment is uniquely designed to foster growth in a remote setting, offering flexible solutions and a collaborative spirit that values every team member’s contribution. We pride ourselves on creating a supportive culture where your expertise in travel logistics and customer service is recognized and integral to our success, enabling you to excel from anywhere.
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Job Description
Join Career.zycto as a Corporate Travel Support Analyst, a pivotal remote role based in Clareview, Edmonton, where you will be instrumental in ensuring seamless travel experiences for our corporate clients and employees. This isn’t just a support role; it’s an opportunity to apply your keen eye for detail, exceptional problem-solving skills, and a passion for service in a dynamic, fast-paced environment. As a key member of our remote team, you will manage all aspects of corporate travel, from initial booking requests to post-travel support, ensuring adherence to company policies and optimizing cost-efficiency.
Your day-to-day will involve interacting with various stakeholders, including travellers, vendors, and internal teams, requiring strong communication and interpersonal abilities. You will leverage advanced travel booking systems and innovative software to coordinate flights, accommodation, ground transportation, and other travel-related services. Beyond transactional duties, this role demands a proactive approach to identifying potential issues, mitigating risks, and providing insightful solutions that enhance the overall travel program. We are looking for someone who thrives independently, is highly organized, and can navigate complex travel scenarios with grace under pressure. This remote position offers the flexibility to work from your home office while remaining a fully integrated and valued member of our globally connected team. Career.zycto is committed to fostering a supportive and engaging remote work culture, providing you with the tools and resources needed to succeed and grow professionally. You will be responsible for meticulously processing travel requests, handling complex itineraries, and providing timely responses to all inquiries, ensuring a high level of traveller satisfaction. Your analytical skills will be crucial in reviewing travel patterns, identifying potential cost-saving opportunities, and ensuring compliance with our robust corporate travel policies. A deep understanding of the travel industry, including airline regulations, hotel chains, and car rental services, will be essential to provide expert advice and make informed decisions. This role is perfect for a self-starter who can manage their time effectively, embrace new technologies, and contribute to a positive and productive remote team dynamic. We value individuals who are not only efficient in their tasks but also proactive in suggesting improvements and contributing to a culture of continuous enhancement. Your success in this role directly contributes to our ability to deliver exceptional service and support to our clients globally, reinforcing our reputation as a leader in talent empowerment.
Key Responsibilities
- Manage and execute all corporate travel bookings, including flights, hotels, car rentals, and other ground transportation, in compliance with company travel policies and budget guidelines.
- Provide prompt, professional, and efficient support to corporate travellers for all travel-related inquiries, changes, cancellations, and emergencies.
- Act as a primary point of contact for travel vendors, ensuring strong relationships and resolving service-related issues effectively.
- Monitor travel expenses and assist with expense report reconciliation, identifying opportunities for cost savings and process improvements.
- Educate employees on travel policies, procedures, and best practices to ensure compliance and enhance the travel experience.
- Utilize travel management software and online booking tools to streamline processes and maintain accurate travel records.
- Prepare regular reports on travel activity, expenditures, and compliance, providing insights and recommendations to management.
- Stay informed about global travel trends, industry changes, and potential disruptions (e.g., weather, geopolitical events) to proactively assist travellers.
- Assist in the development and refinement of corporate travel policies and guidelines.
- Handle urgent travel issues and last-minute requests with a calm and solution-oriented approach.
Required Skills
- 2+ years of experience in corporate travel management, support, or a related field.
- Proficiency with major Global Distribution Systems (GDS) such as Sabre, Amadeus, or Galileo, and online booking tools.
- Exceptional customer service and communication skills (written and verbal).
- Strong organizational skills and meticulous attention to detail.
- Ability to work independently and manage multiple priorities in a remote work environment.
- Demonstrated problem-solving capabilities and decision-making under pressure.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Understanding of corporate travel policies and expense management processes.
Preferred Qualifications
- Certificate or diploma in Tourism, Hospitality Management, Business Administration, or a related field.
- Experience with travel risk management and duty of care responsibilities.
- Familiarity with international travel regulations and visa requirements.
- Experience with travel expense software (e.g., Concur, Expensify).
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Flexible remote work schedule and a supportive virtual team environment.
- Opportunities for professional development and career advancement.
- Home office stipend.
- Employee assistance program.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this remote role. Please highlight your experience with corporate travel systems and your ability to thrive in an independent, remote work setting.
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