About Company
JAT Logistic Mozambique is a dynamic and rapidly growing logistics and freight forwarding company dedicated to connecting Mozambique with the world. With a strong presence across key strategic locations including Maputo, Beira, and Nacala, JAT Logistic prides itself on delivering efficient, reliable, and tailored supply chain solutions to a diverse client base. Our services encompass a wide range of logistics activities, from customs clearance and warehousing to project cargo handling and sea/air freight. We are committed to fostering local talent, investing in our people, and contributing to the economic development of Mozambique. At JAT Logistic, we believe that our success is built on strong relationships – with our clients, partners, and employees. We are constantly seeking innovative ways to enhance our operational excellence and customer satisfaction, making us a trusted partner in the Mozambican logistics landscape. Our team in Pemba, specifically supporting our operations in Paquitequete, plays a crucial role in managing local logistics flows and ensuring smooth service delivery in this vital port area.
Job Description
Are you a detail-oriented and organized individual looking for a flexible opportunity to contribute to a thriving logistics company? JAT Logistic Mozambique is seeking a proactive and dedicated CRM Helper to join our team in Paquitequete, Pemba. This is a crucial part-time role designed for someone who thrives in a supportive environment and enjoys working with data to enhance customer relationships. As a CRM Helper, you will be instrumental in maintaining the accuracy and efficiency of our Customer Relationship Management (CRM) system, ensuring that our sales and customer service teams have access to up-to-date and reliable client information. Your daily tasks will involve entering new client data, updating existing records, assisting with data clean-up initiatives, and generating basic reports to support our outreach efforts.
This role offers the unique advantage of flexible hours, making it ideal for individuals who are seeking to balance work with other commitments. While primarily working remotely, we encourage a hybrid model that includes periodic on-site presence at our Paquitequete location to foster team collaboration and ensure seamless integration with our operational workflows. You will work closely with our administrative and sales teams, providing essential support that directly impacts our ability to serve our clients effectively and maintain our reputation for excellence. We are looking for someone who is not only proficient with basic computer applications but also possesses a keen eye for detail and a commitment to data integrity. If you are eager to learn, adaptable, and ready to make a tangible impact in a fast-paced industry, we invite you to apply. This position is a fantastic stepping stone for anyone looking to gain experience in data management and customer relations within the logistics sector.
Key Responsibilities
- Input and update customer and prospect information accurately into the CRM system.
- Perform regular data cleansing and validation to maintain data integrity and quality.
- Assist in generating basic CRM reports to support sales and marketing initiatives.
- Provide administrative support to the sales and customer service teams related to CRM data.
- Identify and resolve discrepancies in customer data records.
- Support the implementation of new CRM features or updates as directed.
- Maintain confidentiality of sensitive customer and company information.
Required Skills
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong attention to detail and accuracy in data entry.
- Excellent organizational and time management skills.
- Basic understanding of customer service principles.
- Ability to work independently and as part of a team.
- Good verbal and written communication skills in Portuguese and English.
Preferred Qualifications
- Prior experience with CRM software (e.g., Salesforce, HubSpot, Zoho CRM).
- Experience in an administrative or data entry role.
- Knowledge of the logistics or freight forwarding industry.
- High school diploma or equivalent; further education is a plus.
Perks & Benefits
- Flexible working hours to support work-life balance.
- Opportunity to gain valuable experience in a growing industry.
- Supportive and collaborative team environment.
- Contribution to key operational efficiency of a leading logistics company.
- Professional development and learning opportunities.
How to Apply
Interested candidates are encouraged to submit their CV and a cover letter detailing their relevant experience and availability. Please click on the link below to apply for the job.