About Company
Empowering businesses through cutting-edge solutions, Career.zycto stands as a dynamic force in the Mozambican market. We are dedicated to optimizing client relationships and operational efficiency, fostering an environment where innovation thrives. For a CRM Support Assistant, this means engaging directly with the tools and strategies that drive our success. Joining us offers a unique opportunity to grow professionally, learn sophisticated systems, and contribute meaningfully to a team that values your analytical skills and dedication. We believe in providing the flexibility needed for you to excel both personally and professionally.
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Job Description
Career.zycto is seeking a dedicated and detail-oriented CRM Support Assistant to join our vibrant team in Maputo. This pivotal role involves providing essential support for our Customer Relationship Management (CRM) platform, ensuring its smooth operation and maximizing its utility for our sales, marketing, and customer service departments. We understand the importance of work-life balance, which is why this position offers flexible hours, allowing you to tailor your schedule while still contributing fully to our mission. You will be instrumental in maintaining data integrity, assisting users with CRM-related queries, and generating insightful reports to drive strategic decisions.
As a CRM Support Assistant, you will be the first point of contact for internal CRM users, troubleshooting issues, and guiding them through system functionalities. Your expertise will help streamline workflows, improve data quality, and enhance overall user adoption of the CRM platform. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a dynamic, growth-oriented company. You’ll gain hands-on experience with modern CRM systems and contribute directly to our client success strategy. We are looking for an individual who is proactive, has a keen eye for detail, and possesses excellent problem-solving abilities. If you thrive in a supportive environment and are eager to make a tangible impact, we encourage you to apply and help us elevate our customer engagement to new heights.
Key Responsibilities
- Provide first-level technical support for internal users experiencing issues with the CRM platform.
- Assist with user account management, including creation, modification, and access rights.
- Maintain and ensure the accuracy and integrity of data within the CRM system, performing regular data cleaning and validation.
- Develop and generate custom reports and dashboards to provide insights into customer data and sales performance.
- Conduct training sessions for new and existing users on CRM functionalities and best practices.
- Document CRM processes, user guides, and FAQs to facilitate self-service and improve user adoption.
- Collaborate with IT and other departments to escalate and resolve complex technical issues.
- Identify opportunities for CRM system improvements and contribute to enhancement projects.
- Monitor CRM system performance and report any anomalies or potential issues.
- Assist in the development and implementation of new CRM features or integrations.
Required Skills
- Proficiency in using CRM software (e.g., Salesforce, Zoho CRM, Microsoft Dynamics).
- Strong analytical skills with the ability to interpret data and generate reports.
- Excellent communication skills, both written and verbal, in English and Portuguese.
- Proven ability to troubleshoot technical issues and provide user support.
- Strong organizational skills and attention to detail for data management.
- Ability to work independently and manage time effectively with flexible hours.
- Basic understanding of sales, marketing, and customer service processes.
Preferred Qualifications
- Diploma or Degree in Information Technology, Business Administration, or a related field.
- Previous experience in a customer support or help desk role.
- Experience with data analysis tools or spreadsheet software (e.g., Excel, Google Sheets).
- Familiarity with database concepts and data hygiene practices.
- Certification in a recognized CRM platform.
Perks & Benefits
- Competitive salary package.
- Flexible working hours to promote work-life balance.
- Opportunities for professional development and continuous learning.
- Dynamic and supportive work environment.
- Health and wellness programs.
- Contribution to a cutting-edge team at the forefront of business solutions.
How to Apply
Eager to make an impact? Please click on the application link below to submit your resume and a cover letter detailing your experience and why you are the ideal candidate for this flexible CRM Support Assistant role at Career.zycto. We look forward to hearing from you!
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