About Company
Rogers Aviation, a key pillar of the esteemed Rogers Group, has been a dominant force in Mauritius’s travel, aviation, and logistics sectors for decades. With a rich legacy rooted in service excellence and innovation, we connect Mauritius to the world and facilitate seamless journeys. Our diverse portfolio includes airline representation, cargo services, and a significant presence in tourism and hospitality, often collaborating with leading international cruise lines and maritime operations. We pride ourselves on fostering talent, promoting professional growth, and delivering exceptional experiences for our clients and partners. Joining Rogers Aviation means becoming part of a forward-thinking organisation committed to setting industry standards and building rewarding careers in a dynamic global environment.
Job Description
Embark on an extraordinary career journey as a Cruise Staff – Guest & Travel Experience Specialist! This is a unique opportunity for vibrant, customer-centric individuals to work in a dynamic, international setting aboard luxury cruise ships. As a crucial member of our onboard team, you will be the heart of the guest experience, ensuring every passenger enjoys an unforgettable voyage. You will be responsible for a wide array of duties designed to enhance comfort, facilitate engagement, and provide prompt, courteous service to our diverse global clientele. From welcoming guests and assisting with inquiries to leading engaging activities and resolving unforeseen challenges, your role is pivotal in creating a positive and memorable atmosphere. This position offers unparalleled opportunities for travel, cultural immersion, and career advancement within the thriving cruise industry. If you are passionate about service, possess excellent interpersonal skills, and thrive in a fast-paced, adventurous environment, we invite you to set sail with us. Be prepared for a challenging yet incredibly rewarding experience, where no two days are ever the same, and your dedication directly contributes to the magic of sea travel. This role demands adaptability, resilience, and a genuine desire to make a difference in guests’ holidays, fostering a spirit of exploration and enjoyment.
Key Responsibilities
- Serve as a primary point of contact for guests, providing information, assistance, and resolving inquiries and concerns promptly and courteously.
- Actively participate in and facilitate a variety of onboard activities, events, and entertainment programs to engage guests of all ages.
- Assist with guest check-in, embarkation, and disembarkation processes, ensuring a smooth and efficient experience.
- Handle guest complaints and feedback professionally, escalating complex issues to management when necessary and striving for optimal resolution.
- Provide comprehensive information regarding ship services, facilities, port calls, shore excursions, and safety procedures.
- Maintain up-to-date knowledge of cruise itineraries, daily programs, and special events to effectively communicate with guests.
- Collaborate effectively with other departments onboard to ensure seamless service delivery and a cohesive guest experience.
- Process transactions and handle administrative duties related to guest services as required.
- Adhere strictly to all company policies, safety regulations, and international maritime guidelines.
- Contribute to a positive and welcoming atmosphere for guests and crew members alike.
Required Skills
- Exceptional customer service and interpersonal communication skills.
- Proven ability to work effectively in a fast-paced, high-pressure environment.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in English (written and spoken); additional languages are a significant advantage.
- High level of professionalism, integrity, and a positive attitude.
- Ability to work independently and as part of a diverse, international team.
- Flexibility and adaptability to changing schedules and duties.
- Basic computer literacy for administrative tasks.
Preferred Qualifications
- Minimum of 1 year experience in hospitality, tourism, customer service, or a related field.
- Previous experience working on a cruise ship or in a similar remote, live-in environment.
- Proficiency in French, German, Spanish, or other international languages.
- First Aid and CPR certification.
- Degree or diploma in Hospitality Management, Tourism, or a related discipline.
Perks & Benefits
- Opportunity to travel the world and explore diverse destinations.
- Competitive salary package with potential for bonuses.
- Accommodation and meals provided onboard.
- Access to crew facilities and recreational activities.
- Opportunity to work with an international and diverse team.
- Professional development and career advancement opportunities within the cruise and hospitality industry.
- Medical coverage while onboard.
- Flight allowances to and from the ship at contract start/end.
How to Apply
Ready to embark on a global adventure? We invite highly motivated and enthusiastic candidates to apply for this exciting opportunity. Please submit your comprehensive resume and a cover letter detailing your relevant experience and why you are the ideal candidate for a Cruise Staff role. Click on the application link below to proceed with your application.