About Company
andBeyond Mnemba Island is an exquisite private island lodge nestled in the azure waters of the Zanzibar archipelago. Renowned for its unparalleled luxury, intimate ambiance, and exceptional marine conservation efforts, andBeyond Mnemba Island offers guests a barefoot paradise experience. We pride ourselves on delivering world-class service while actively contributing to the preservation of the surrounding coral reefs and marine life. Our commitment extends beyond our guests to fostering a supportive and enriching environment for our dedicated team members. Join a company where your work directly contributes to both unforgettable guest experiences and vital ecological sustainability. As a global leader in luxury experiential travel, andBeyond operates 29 extraordinary lodges and camps in iconic safari, wildlife, and marine conservation areas across Africa, Asia, and South America. Our core purpose is to Leave the World a Better Place through our ethos of Care of the Land, Care of the Wildlife, and Care of the People.
Job Description
Are you a meticulous and detail-oriented individual eager to launch your career in finance within a breathtaking and unique environment? AndBeyond Mnemba Island Lodge is seeking an enthusiastic Entry-Level Customer Billing Assistant to join our dedicated finance team. This is an unparalleled opportunity to gain foundational experience in billing and accounting processes within the luxury hospitality sector. As a Customer Billing Assistant, you will play a crucial role in ensuring the accuracy and efficiency of our financial operations, directly supporting the seamless guest experience for which AndBeyond is globally recognized. You will be responsible for processing invoices, reconciling accounts, responding to guest billing inquiries with professionalism and clarity, and maintaining precise financial records. This role requires a strong commitment to accuracy, excellent organizational skills, and a proactive approach to problem-solving. While this is an entry-level position, we are looking for candidates who demonstrate a keen desire to learn, grow, and contribute positively to our team. You will work closely with the Head of Finance and other team members, receiving comprehensive training and mentorship to develop your skills. This unique on-site role on Mnemba Island offers not just a job, but an immersive experience in one of the world’s most beautiful and ecologically significant locations. Be part of a team dedicated to excellence in service and sustainability, where your contributions are valued, and your career can flourish.
Key Responsibilities
- Accurately process and generate guest invoices, ensuring all services and amenities are correctly charged.
- Reconcile daily billing statements and resolve any discrepancies promptly.
- Respond to guest inquiries regarding bills and charges in a professional, courteous, and timely manner, providing clear explanations.
- Assist with the preparation of financial reports and summaries as required by the finance department.
- Maintain organized and accessible digital and physical billing records, ensuring compliance with company policies and accounting standards.
- Support month-end closing procedures by assisting with data entry and verification.
- Collaborate with other departments (e.g., front office, food & beverage) to gather necessary billing information.
- Identify and report any potential billing issues or inconsistencies to senior finance staff.
- Continuously strive for process improvement and efficiency in billing operations.
- Adhere to all company financial policies, procedures, and ethical standards.
Required Skills
- Exceptional attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong organizational and time management skills.
- Excellent written and verbal communication skills in English.
- Ability to handle sensitive financial information with discretion and confidentiality.
- Basic mathematical aptitude and analytical skills.
- Proactive and eager to learn in a fast-paced environment.
Preferred Qualifications
- Certificate or Diploma in Accounting, Finance, Business Administration, or a related field.
- Familiarity with hospitality management software or billing systems.
- Ability to communicate effectively in Swahili.
- Previous experience in a data entry or administrative role.
- A passion for hospitality and customer service.
Perks & Benefits
- Competitive monthly salary.
- On-site accommodation and meals provided on Mnemba Island.
- Comprehensive health insurance benefits.
- Opportunities for professional development and career advancement within a global luxury travel company.
- A unique and inspiring work environment on a private tropical island, surrounded by breathtaking natural beauty.
- Generous staff discounts on andBeyond lodges and safaris worldwide.
- Contribution to world-renowned conservation initiatives and community development.
How to Apply
Eager to embark on a career journey in one of the most exquisite locations? We invite you to apply by clicking on the application link below. Please ensure your resume highlights your relevant skills and enthusiasm for this entry-level opportunity, and articulate why you are passionate about joining the andBeyond Mnemba Island family. We look forward to reviewing your application and potentially welcoming you to our dedicated team.