About Company
Want to be at the heart of customer satisfaction, all from the comfort of your remote workspace? Career.zycto thrives on building exceptional customer relationships through innovative service delivery. We are a forward-thinking company dedicated to empowering our team to create memorable experiences for every client. For a Customer Experience Agent, Career.zycto offers a supportive remote environment, cutting-edge tools, and a culture that values empathy, efficiency, and continuous learning. We believe in investing in our people, providing the resources you need to excel and grow your career while making a real impact.
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Job Description
Are you a natural communicator with a passion for helping people and creating positive experiences? Career.zycto is seeking dedicated and empathetic Customer Experience Agents to join our dynamic remote team, specializing in both chat and call support. In this pivotal role, you’ll be the friendly voice and helpful text behind our brand, ensuring every customer interaction is met with professionalism, efficiency, and genuine care. This isn’t just a support role; it’s an opportunity to be the face of our commitment to excellence, resolving inquiries, addressing concerns, and guiding customers through their journey with ease and confidence.
We understand the evolving needs of modern customers, which is why we’re building a responsive and agile team that can seamlessly switch between various communication channels. As a remote CSR, you will be equipped with the necessary tools and training to master our product knowledge and service protocols, empowering you to provide comprehensive support. Your day will involve handling a diverse range of customer queries—from technical troubleshooting and account management to product information and general assistance—all while maintaining a high level of customer satisfaction. You’ll be instrumental in transforming potential frustrations into positive engagements, strengthening customer loyalty, and contributing directly to our reputation for outstanding service.
At Career.zycto, we believe that exceptional customer experiences are built on the foundation of a supportive and collaborative team. While working remotely from VGC, Lekki, you’ll remain connected through regular team meetings, continuous training sessions, and an accessible support system designed to foster your growth and success. We are looking for individuals who are not just problem-solvers but proactive communicators, capable of anticipating needs and offering solutions before they are explicitly requested. If you thrive in a fast-paced environment, possess excellent multitasking abilities, and are committed to delivering service that goes above and beyond, then this remote opportunity is tailor-made for you. Join us and become a vital part of a team dedicated to redefining customer experience.
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Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat, email, and phone calls.
- Diagnose and resolve technical issues, account problems, and service complaints efficiently.
- Provide accurate information regarding products, services, and policies.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and escalate complex issues to appropriate internal teams when necessary.
- Collaborate with team members and supervisors to continuously improve customer service processes.
- Adhere to company guidelines and quality standards in all customer interactions.
Required Skills
- Minimum 1 year of experience in a customer service or call center role.
- Excellent verbal and written communication skills in English.
- Proficiency in using CRM software and other customer support tools.
- Strong problem-solving and critical thinking abilities.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High-speed internet connection and a quiet, dedicated home workspace.
- Proven ability to work independently with minimal supervision.
Preferred Qualifications
- Experience with Zendesk, Freshdesk, or similar customer support platforms.
- Familiarity with remote collaboration tools (e.g., Slack, Microsoft Teams).
- Certification in customer service or related fields.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive remote training and ongoing professional development opportunities.
- Flexible work schedule within operational hours.
- Access to mental wellness resources.
- Supportive and collaborative remote team culture.
- Opportunities for career advancement within Career.zycto.
How to Apply
Ready to make an impact from your home office? We encourage all qualified candidates to apply. Please click on the application link below to submit your resume and a brief cover letter outlining your experience and why you are a great fit for this remote role at Career.zycto. We look forward to hearing from you!
