About Company
Empowering careers through innovative solutions is at the core of what we do. Career.zycto thrives on connecting talent with opportunity, fostering growth, and building lasting relationships in the dynamic HR tech landscape. For a Customer Experience Officer, this means a vibrant environment where your empathy and problem-solving skills directly shape our client and candidate journeys. We value adaptability and a human-centric approach, providing the ideal stage for you to make a tangible impact and truly shine.
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Job Description
Are you passionate about creating exceptional customer journeys and thrive in a flexible work environment? Career.zycto is seeking a dedicated Customer Experience Officer to join our dynamic team in Downtown San Francisco. This role is perfect for an individual who is deeply committed to understanding customer needs, resolving issues with finesse, and proactively enhancing satisfaction across all touchpoints. While this is a full-time position, we understand the importance of work-life balance and offer flexible hours to accommodate your lifestyle, allowing you to manage your schedule effectively while still contributing significantly to our mission. You will be instrumental in shaping how our clients and candidates perceive and interact with Career.zycto, driving loyalty and ensuring our services consistently exceed expectations. If you are an empathetic communicator, a creative problem-solver, and possess a genuine desire to make a difference in people’s career paths, we encourage you to apply.
Key Responsibilities
- Serve as the primary point of contact for client and candidate inquiries, providing timely and accurate information and support via various channels (email, phone, chat).
- Investigate and resolve customer issues and complaints efficiently, demonstrating empathy and a solutions-oriented approach to ensure positive outcomes.
- Proactively identify opportunities to improve customer satisfaction and retention, contributing ideas for new processes, tools, or services.
- Gather and analyze customer feedback to identify trends, pain points, and areas for service enhancement, reporting insights to relevant teams.
- Develop and maintain a deep understanding of Career.zycto's products, services, and internal processes to effectively assist customers.
- Collaborate cross-functionally with sales, marketing, and product development teams to ensure a seamless and consistent customer experience.
Required Skills
- Minimum of 2 years of experience in a customer service or customer experience role, preferably in tech or HR services.
- Exceptional written and verbal communication skills, with a talent for active listening and clear articulation.
- Proven ability to manage multiple priorities and complex inquiries in a fast-paced environment.
- Strong problem-solving capabilities and a proactive, resourceful approach to challenges.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer support platforms.
Preferred Qualifications
- Bachelor's degree in Business, Communications, Marketing, or a related field.
- Experience working with HR technology or recruitment platforms.
- Demonstrated ability to contribute to process improvement initiatives.
Perks & Benefits
- Competitive salary and comprehensive health, dental, and vision insurance.
- Flexible working hours and a hybrid work model to support work-life balance.
- Generous paid time off, including holidays and personal days.
- Opportunities for professional development and career advancement within a growing company.
- A supportive and collaborative team culture in a prime Downtown San Francisco location.
How to Apply
To embark on a rewarding career as a Customer Experience Officer with Career.zycto, please click on the application link below. We are excited to review your qualifications and learn how your passion for customer satisfaction aligns with our mission. Only applications submitted through the provided link will be considered.
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