About Company
Embark on your professional journey with Career.zycto, a dynamic firm dedicated to fostering exceptional client relationships and streamlining business operations. We believe in nurturing talent from the ground up, providing a supportive environment where entry-level professionals can truly thrive. Our mission is to empower individuals to make a tangible impact, offering comprehensive training and clear paths for advancement. If you’re seeking a place where your potential is recognized and your growth is prioritized, Career.zycto offers the perfect launchpad for a rewarding career in professional services.
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Job Description
Are you an enthusiastic individual eager to kickstart your career in a supportive and growth-oriented environment? Career.zycto is actively seeking a Customer Follow-Up Coordinator to join our vibrant team in Atlanta. This entry-level position is perfect for someone with excellent communication skills, a keen eye for detail, and a passion for ensuring client satisfaction. You’ll play a crucial role in maintaining strong relationships with our valued customers by proactively engaging with them post-service, gathering feedback, and addressing any emerging needs.
In this role, you’ll be the friendly voice and diligent point of contact that ensures our clients feel heard and valued long after their initial engagement. You won’t just be performing routine checks; you’ll be contributing directly to our reputation for outstanding service and building the foundation for lasting client loyalty. This isn’t a call center role; it’s about strategic relationship management from an administrative perspective, offering a unique opportunity to learn the intricacies of client success. Your daily tasks will involve reaching out to clients via phone and email, carefully documenting their feedback, and connecting them with the right internal teams should further assistance be required. You’ll gain a deep understanding of customer lifecycle management and develop critical skills in professional communication and problem-solving.
Career.zycto is committed to investing in our team members. As a Customer Follow-Up Coordinator, you will receive comprehensive training on our systems, services, and best practices in customer engagement. You’ll gain invaluable experience in client communication, data management, problem-solving, and cross-functional collaboration. This position serves as an excellent stepping stone for career progression within our company, with opportunities to grow into more specialized client success, account management, or operational roles. We value initiative and a proactive mindset, providing a clear pathway for you to advance your career with us. We foster a culture where learning is continuous, and your contributions are recognized and rewarded.
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We’re looking for someone who is organized, proactive, and genuinely enjoys interacting with people. If you’re a quick learner, possess a positive attitude, and are ready to contribute to a team that values your input and development, then we encourage you to apply. Join Career.zycto and begin building a professional future where your contributions are celebrated, and your potential is limitless. This role offers the perfect blend of client interaction and administrative precision, preparing you for a successful career in the professional services industry.
Key Responsibilities
- Proactively contact clients via phone and email post-service to ensure satisfaction and gather valuable feedback.
- Document client interactions, feedback, and resolutions accurately and thoroughly in our CRM system.
- Identify and escalate complex client issues or opportunities to appropriate internal teams for prompt resolution and follow-up.
- Coordinate follow-up actions with sales, technical support, and other departments to effectively meet client needs.
- Maintain accurate and up-to-date client records and communication logs to ensure data integrity.
- Assist in compiling follow-up reports and summaries for internal review, contributing to continuous improvement efforts.
- Provide exceptional administrative support to enhance the overall client experience and operational efficiency.
Required Skills
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in basic office software (e.g., Microsoft Office Suite, Google Workspace).
- Excellent organizational skills and meticulous attention to detail.
- Ability to work effectively both independently and collaboratively within a team environment.
- A proactive, positive attitude with a strong desire to learn and adapt.
Preferred Qualifications
- Previous experience in a customer service, administrative support, or retail role.
- Associate's degree or some college coursework completed in a relevant field.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus.
Perks & Benefits
- Competitive starting salary with clear opportunities for merit-based increases.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company matching contributions.
- Ongoing professional development and training programs to support your growth.
- A supportive, inclusive, and collaborative work environment.
- Opportunities for career advancement and internal promotion within a growing company.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please submit your resume and a brief cover letter highlighting your interest in this entry-level role and how your skills and aspirations align with our needs. We look forward to reviewing your application!
