About Company
Are you eager to launch or elevate your career in a dynamic, supportive environment? Career.zycto is a rapidly growing professional services firm dedicated to empowering individuals and businesses through strategic career development and exceptional client engagement. We pride ourselves on fostering a culture of continuous learning, mutual respect, and outstanding service delivery. Join a team where your contributions genuinely matter, directly impacting our clients’ success and our company’s vibrant future. We believe that outstanding customer relations are the bedrock of any thriving enterprise, making this role pivotal to our mission.
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Job Description
Career.zycto is actively seeking a highly motivated and empathetic Customer Relations Assistant to join our vibrant team in Ebute, Ikorodu. This full-time, on-site role is perfect for an individual who thrives on helping others, possesses exceptional communication skills, and is dedicated to delivering outstanding service. As a Customer Relations Assistant, you will be the primary point of contact for our valued clients, playing a pivotal role in shaping their experience with our services from the initial interaction through ongoing support.
Your day-to-day responsibilities will involve engaging with clients through various channels, including phone calls, emails, and occasional in-person interactions. You will be tasked with promptly and professionally addressing inquiries, providing detailed information about our offerings, and expertly resolving any concerns or issues that may arise. We are looking for someone who can not only solve problems effectively and efficiently but also anticipate client needs, ensuring our clients feel heard, respected, and fully supported throughout their journey with us. This requires a keen ability to listen actively, empathize with client situations, and communicate solutions clearly and concisely.
Maintaining accurate and organized client records will be a key aspect of this position, requiring meticulous attention to detail and proficiency in data entry. You will utilize our CRM system to document interactions, track client progress, and ensure that all information is up-to-date for seamless service continuity. Furthermore, you will contribute to our continuous improvement efforts by gathering valuable client feedback, identifying trends, and collaborating closely with internal departments—including sales, marketing, and operations—to enhance service delivery and overall client satisfaction. This collaborative approach ensures that client insights are translated into actionable improvements across the organization.
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This role is more than just answering questions; it’s about building lasting relationships, fostering trust, and contributing directly to the positive reputation and sustainable growth of Career.zycto. We are looking for a proactive self-starter who can manage multiple tasks efficiently, adapt to evolving client needs, and maintain a friendly and professional demeanor under all circumstances. If you are passionate about customer service, possess a strong work ethic, are eager to grow within a company that values its employees and clients equally, and are ready to make a significant impact, then we encourage you to apply. Join Career.zycto and become an integral part of a team committed to excellence and empowering careers.
Key Responsibilities
- Serve as the primary point of contact for client inquiries via phone, email, and in-person.
- Promptly and professionally resolve customer complaints and escalate complex issues when necessary.
- Maintain accurate and up-to-date customer records and interaction logs within the CRM system.
- Provide comprehensive information about company services and offerings to clients.
- Assist in collecting customer feedback and contribute to continuous service improvement initiatives.
- Collaborate effectively with internal teams (e.g., sales, operations) to ensure seamless service delivery.
- Process client requests, forms, and applications accurately and in a timely manner.
- Adhere to established communication procedures, guidelines, and company policies.
- Identify opportunities to enhance customer satisfaction and foster long-term client relationships.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal and active listening abilities.
- Proven problem-solving capabilities and a proactive approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong customer focus and adaptability to various client personality types.
- High school diploma or equivalent.
Preferred Qualifications
- OND/HND/BSc in Business Administration, Communications, Marketing, or a related field.
- Minimum of 1 year of proven experience in a customer-facing role.
- Familiarity with CRM systems (e.g., Salesforce, Zoho CRM).
- Understanding of local market dynamics and cultural nuances in Ebute, Ikorodu.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and career growth.
- Supportive and collaborative team environment.
- Health and wellness programs.
- Paid time off and holidays.
- Performance-based bonuses.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the link below. Please ensure your resume is up-to-date, highlights your relevant experience, and clearly articulates your skills. We look forward to reviewing your application and potentially welcoming you to our dedicated team.
