About Company
Are you an ambitious professional looking to kickstart your career in a dynamic, supportive environment? Career.zycto champions diversity and believes that a global perspective enriches our team and client interactions alike. We are committed to fostering a workplace where international talent thrives, offering unparalleled opportunities for growth and cultural exchange. Join a company that not only values your unique background but actively invests in your professional development, helping you build a successful career path in the heart of Orlando. We are excited to welcome individuals ready to make an impact.
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Job Description
Career.zycto is actively seeking a highly motivated and customer-focused individual to join our vibrant team as a Customer Service Assistant, specifically welcoming applications from international candidates eager to establish their careers in the United States. This full-time role is based in our Thornton Park, Orlando office, offering a unique opportunity to provide exceptional support to our diverse client base. As a Customer Service Assistant, you will be the first point of contact for our customers, playing a crucial role in ensuring their satisfaction and loyalty. We are looking for individuals who possess strong communication skills, a proactive attitude, and a genuine desire to help others. This position is ideal for those who enjoy problem-solving, have a keen eye for detail, and can manage multiple tasks efficiently in a fast-paced environment. You will work closely with various departments, gaining comprehensive insight into our operations and contributing directly to our company’s success. We pride ourselves on creating an inclusive atmosphere where every team member, regardless of their origin, feels valued and empowered to contribute their best work. If you are an international applicant seeking an engaging and rewarding career opportunity in a welcoming city, with a company that supports your professional journey, Career.zycto offers the perfect platform for you to excel.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a positive experience.
- Provide accurate information about products/services, resolve issues, and escalate complex problems to the appropriate teams.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with internal departments to ensure seamless service delivery and problem resolution.
- Educate customers on self-service options and company policies.
- Identify and assess customer needs to achieve satisfaction and build lasting relationships.
- Contribute to team efforts by accomplishing related results as needed.
- Uphold company values and standards in all customer interactions.
Required Skills
- Excellent verbal and written communication skills in English.
- Demonstrated ability to empathize with customers and provide solutions.
- Proficiency in basic computer applications (MS Office Suite, email client).
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a diverse team.
- Proactive problem-solving abilities and a positive attitude.
- Legal authorization to work in the United States (visa sponsorship not provided for this role).
Preferred Qualifications
- Previous experience in a customer service or call center environment.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Proficiency in additional languages is a plus, though not required.
- Experience working with a diverse, international client base.
- Associate’s or Bachelor’s degree in a relevant field.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Opportunities for professional development and career advancement.
- A vibrant and inclusive multicultural work environment.
- Team-building activities and social events.
- Access to a supportive network of colleagues.
- Convenient office location in the heart of Thornton Park, Orlando.
How to Apply
Interested international applicants who meet the qualifications are encouraged to apply by clicking the link below. Please ensure your resume highlights relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to the Career.zycto family!
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